More Than a Person--a Guest

Always on the lookout for positive language, I was rewarded this week at one of the Starbucks stores in the San Diego Convention Center.

Waiting in line, I heard one of the counter staff (known as "partners") ask, "May I help the next guest?"

Not the next person, not the next in line--the next guest. I felt welcome.

Lynn
Syntax Training

Comments

[Jessie Upp]

I love this option of inquiry. Thank you for sharing.

If you're on the lookout for positive language, I welcome you to see the gift in negative language as well. There is always a "positive" waiting to happen.

As I train-the-trainers on how to go "complaint-free," I am a supporter of stating needs versus complaining. Although, I do see the complaint as a wonderful thing, as well.

I appreciate learning about suggestions for positive talk and welcome you to share anytime.

Jessie Upp

[Lynn]

Hi, Jessie. I would benefit from an example of "seeing the gift in negative language." Would you share one please?

[Jessie Upp]

Surely. Thank you for your interest, Lynn.

Often we communicate what we don't want. It's programmed in our brains to do so. Regardless if it starts out as negativity, a NEED is embedded in it.

"I don't like her!"...can be translated to:
"I want her to listen to me when I talk."

I wrote an article here on this topic:

http://jessieupp.blogspot.com/

Please accept this as an invitation to teach your circles of INFLUENCE how to take responsibility for obtaining what they DO want! If you're interested in receiving a tool to do so, I have an online video I produced and share with those of influence.

Say hi anytime.

Jessie

[Lynn]

Jessie, thanks for your example. It makes your point well.