Business Writing

Talk, tips, and best picks for writers on the job.

Syntax Training | Lynn Gaertner-Johnston

Share this page

« Do Email "Thanks" Please or Provoke You? | Main | When to Say Thank You in Email »

November 01, 2010


Karla Marsh

I've used the polling buttons when I worked at bank with a group of 10 technical writers. I thinks it's much more efficient than long-form email responses, because Outlook (at that time--haven't used it recently) put all of the responses in a table for me automatically. But first I had to train them on what polling buttons are. They aren't widely used, unfortunately.

Lynn Gaertner-Johnston

Karla, thanks for mentioning the training aspect. There are many things about Outlook and other programs that people have not used and don't understand. If only people could set aside time to learn about time-saving features!
I am looking forward to sending out a poll and seeing the results.


Kevin S

There have been more than a few times (even today!) that I have started to compose an e-mail and then picked up the phone. The phone shouldn't always be a last resort for making a complex situation easily managed.
Thanks for the other suggestions too!

Cookie Biggs

Your "21 Ways..." article arrived just as I'm about to start working with a client to manage his emails. Perfect timing. I want to see how many of your suggestions will make a difference to him and to me. I'm also going to see how these polling buttons work. Thank you for a great newsletter and lots of useful tips, Lynn.

Lynn Gaertner-Johnston

Hi,Kevin. I agree with your observation about the phone. In fact, your decision to call me today made perfect sense. It gave us a chance to talk over the technology issues.


Lynn Gaertner-Johnston

Cookie, I am so glad our timing is in sync. Good luck with your client's and your own email. Thank you for your thoughtful comment.


R. Selvaraju

When proper documentation and proof is required of who said what on any particular matter, there is nothing to beat the e-mail. Telephone conversations are not proof of anything and simply fade away.

Lynn Gaertner-Johnston

R., thanks for pointing out the limitation of telephone conversations. The solution is to have the conversation, then follow up in email with a summary of the decisions, main points, and any action items.


L. Murray

Our office uses GoogleDocs to coordinate attendance and meal choices for conferences. This simple change has reduced staff work time on this task by 75%. We love it!

Lynn Gaertner-Johnston

Thank you for the GoogleDocs testimonial. You got excellent results!


The comments to this entry are closed.

Share this page
Lynn Gaertner-Johnston
Syntax Training Website About Contact Business Writing with Heart - How to Build Great Work Relationships One Message at a Time Free Business Communications Curriculum for College Instructors
Instant Grammar Checker - Correct all grammar errors and enhance your writing.
English Experts
Error Quests
Resume Editing
The #1 Writing Tool
Take your writing from acceptable to excellent.
© 2005-present - Syntax Training - All Rights Reserved