Business Writing

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Syntax Training | Lynn Gaertner-Johnston

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November 22, 2011



Once when I wrote "Good morning!" in an office group email communication, my colleague from U.K. pointed out that using an exclamation mark to address somebody is like mocking them. what is your opinion?

Lynn Gaertner-Johnston

Hi, Mini. I don't believe using an exclamation mark after a greeting is mocking. Perhaps your colleague was thinking of a particular conflict-laden situation in which an exclamation mark felt that way to him or her. Why not ask your colleague to elaborate?

Of course, you can always write "Good morning, team" and use a period (full stop) after it.

Among a group of readers, there will often be someone who objects to something. Just do your best to write concisely, clearly, and professionally.


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