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January 07, 2014

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Amy Frushour Kelly

I'm so glad you included the recipe, Lynn! (And of course, your post is spot-on, as usual.)

Lynn Gaertner-Johnston

Thanks for dropping by with a thoughtful comment, Amy.

Lynn

Penny Lau

Lynn,
You are absolutely right - just the word 'please' adds a different 'feel' and 'zing' to the request. I would hurriedly rush to make that call should someone text me with a 'Please call me' and hesitate slightly with this: 'Call me', though the sender may do it unintentionally.
The correct choice of words does matter!
Penny

Audrey Colletti

I worked for the Corporate Secretary of a Fortune 500 company. When he wanted something, he always began with "I need your assistance, please". That meant all the difference in the world. I have no doubt that his emails began the same way. I've been doing the same for over 20 years.

Lisa Marie

Talk about blog posts coming along just when you need them!

I just received an email in which I was told to coordinate a shipment to a new customer. I don't have any background on this or any of the contact information for the customer. The email came from an individual who does have all the background and regularly communicates with this customer.

My knee-jerk reaction was to respond with something along the lines of, "I haven't been a part of this situation at all and don't know anything about what is going on or who to contact."

Instead, I thought of this blog post and wrote back, "I would be happy to coordinate the shipment. Would you be able to help me get connected to the right people I will need to work with? I have not worked with anyone from this customer yet."

Thanks, Lynn;-)

Lynn Gaertner-Johnston

Hi, Penny. Thanks for pointing out the big difference a "please" makes.

Lynn

Lynn Gaertner-Johnston

Hi, Audrey. Thanks for sharing that very effective example.

Lynn

Lynn Gaertner-Johnston

Lisa Marie, your example is wonderful. What a shift you made from one potential message to the response you actually sent.

Thanks so much for sharing!

Lynn

Bill Sadler

Good morning, Lynn

If you find time, would you please address the 'myself v. me' mistake. I go crazy when someone writes, "If you have a problem, see myself." I just read a book on writing and the author continually said 'myself' instead of 'me' or even 'I.' Thanks, Bill

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