Business Writing

Writing to Your Unemployed Friends and Acquaintances

I have written a lot about writing condolences to people who have experienced a serious loss--deaths in the family and environmental tragedies. 

But recently I caught part of a KUOW radio program The Conversation, which focused on Unemployment Etiquette. I realized that messages to those who have lost a job can be just as sensitive and awkward as those to peope who have experienced a death. Losing a job can be the death of an identity, financial stability, and a predictable future. And we are writing to the person who has died.

So what should we say to those who have lost a job? Here are a few don'ts:

1. Don't ask about their job search. When they have news, they will let you know.
2. Don't talk about how bad things are where you work, especially if they lost their job there. Working in hell may be preferable to not working at all. Don't complain.
3. Don't give advice unless asked for it. Offer your services as a proofreader or sounding board, and then be patient.
4. Don't criticize. Even if you know your coworker would not have lost her job if she hadn't insisted on arguing with the new boss, keep quiet. What's done is done. Besides, you can't be certain. 
5. Don't invite your unemployed friend to meet for lunch or dinner or to join you for an expensive drink or social activity--unless you can treat without either person's discomfort. 
6. Don't express judgments about how your friend is handling the loss. Unless you are walking in the same heavy shoes, you can't know how it feels. And even if you have experienced such a loss, recognize that all of us respond differently when our job and professional identify are ripped away.
7. Don't stop communicating. Your friend or former colleague is not dead--just unemployed.

  
Follow these brief dos:

1. Show you care. Communicate with the person without any motive.
2. Ask how they are feeling and what they have been doing.
3. Offer to help.
4. Invite the individual to low-cost and no-cost events. Warmly receive both acceptance and rejection of your invitations.

Try a message like one of these by email, social media channels (Facebook, LinkedIn, etc.), or a handwritten note or card: 

Hi, Jacob. I miss your smiling face at work. You were the person who brightened my day with a quick analysis of Lost or a detailed analysis of the budget. It's not the same without you.

I hope everything is going as well as can be expected. If there is any way I can help you take next steps, let me know.

Keep me posted!

Hi, Isabella,

Hello from all of us in financial accounting! We are getting together next Friday night at Daniel's apartment to watch the fireworks from his rooftop, and we want you to join us. Do it! We promise not to talk shop (too much) or ask you annoying questions. The gathering starts at 9.

Give me a call if you would like to ride with me. I would love to catch up with you. 

Dear Cullen,

I just wanted to write to say hello and let you know I am thinking of you. You left ABC while I was on vacation, and it was distressing and sad to return and learn you were gone. I miss working with you.

If you would like to attend my monthly HR networking meeting, just let me know. I would like to have you come as my guest. We meet the second Tuesday of the month.

Please call or email me. I look forward to hearing from you.

 

Hi, Renu! What's happening? Text me when you are going to be in the city so we can take you to lunch.

Stay sane!

Dear Emma,

Please accept my condolences--if that is the right word--on your job being cut. We knew the axe was going to fall on some of us, and I am very sorry yours was among the jobs eliminated.

Whatever your feelings about leaving ABC, I hope you recognize you are a star. You always did whatever it took to get the job done well, and you shared credit for the success with your team. Wherever your next opportunity takes you, your employer will be fortunate.

If I can provide a reference or help you in some way, just ask.

I want to stay in touch, and I'll check in with you next month.

Hi, Gregor. I have been thinking about you since you left ABC last month. I imagine your leaving was quite the surprise--I know it shocked all of us. You are the most passionate, expert environmental engineer on the planet. We were all stunned and saddened when we heard you were among the people let go. You are missed!

I imagine that looking for a job in this economy isn't easy, even for someone as talented as you. Please let me know if I can do anything to help. I am good at interview practice and negotiating offers, so please think of me for those tasks in particular. 

Once a month I come to your part of the city for a staff meeting. I will call you before next month's meeting to see if we can meet for coffee.

 

Claudia, how are you? I want you to know I am thinking of you as you deal with unemployment. I know your situation is not what you were expecting, and the financial impact must be severe. 

I am still walking at lunch if you would like to join me. I promise to be a good listener if you want to vent or cry.

You are in my thoughts and prayers.

 

Write. Call. Care. Express your good wishes. Offer help. Deliver on your offers. Those are ways to communicate with people who have lost jobs.

What would you add? Please share your wisdom.

Lynn
Syntax Training

Words That Guarantee Better Meetings

In a communications class this week, I worked with some managers and directors who recognized their many meetings were not as productive as they should be.

Part of the problem was that their meetings did not have a stated purpose with specific outcomes. Sure, they knew they were getting together to share information, plan, or solve problems--or maybe all three. But they did not plan, start, or conduct their meetings with a focus on the results they wanted.

What does their search for meeting success have to do with business writing? This: All they needed were a few words to focus their meetings on results.

Example:

Let's say the Spanish language committee at a company wants to hire a new Spanish instructor. One item on their meeting agenda might be: 

• Discuss interview questions.   

How would the group know they were successful in their discussion?

If the agenda included just one additional sentence, they would know when they had reached their goal:

• Outcome: Agree on behavioral interview questions.

When the meeting attendees agreed on the interview questions, they would know they had accomplished something.

Here's an example from a planning meeting:

• Agenda item: Discuss plans for trade show.
• Outcomes: (1) Confirm list of activities. (2) Identify who will coordinate each activity. (3) Decide on essential action items for this month.

The words outcomes and results guarantee better meetings. When you add them to your agenda, it's much easier to keep the meeting on task, especially when you review the outcomes or results you want at the start of your meeting. An agenda item like "discuss" can take a group anywhere, but "Confirm a list" and "Decide on actions" give everyone a focus. And they make it easy to leave a meeting smiling.

You can also guarantee high-value meetings by writing efficient meeting notes and minutes. Learn how in my live online class Meeting Notes Made Easy on May 4. Eight places are still available.

I wish you productive meetings!

Lynn
Syntax Training

 

Choose the Right Verbs for Shorter Meeting Notes

The other day when I led the online class Meeting Notes Made Easy, an attendee I'll call Sheila asked how to avoid going into too much detail. Sheila worried that she usually writes a transcript, when what people need from meeting minutes are key points, decisions, and action items. Yet she did not know how to include less information. As people talked, she wrote.

Sheila admitted that people probably did not even read her meeting notes. Why not? Because they're too long.

If you too record everything people say, here is a way to summarize:

Choose the right verbs.

The right verbs are ones that help you summarize. These are words such as discussed, presented, gave, explained, and summarized.

The wrong verbs are ones that lead to word-for-word statements: said, stated, responded, replied, and countered.

The wrong verbs invited unnecessarily long passages like this one:

"Carol said desktops were a better choice because they're easier to work on. Hallie stated that she preferred laptops, so we can take them on the road. Nguyen countered with a preference for desktops because if people take the laptops on the road there won't be computers in the room for the purpose we had in mind. We all put in our two cents. Finally we decided on two desktops and one laptop."

Compare the passage below, which covers the discussion with one good verb: discussed.

"We discussed the merits of desktops and laptops. Decision: Purchase two desktops and one laptop."

These verbs help you capture what happened without "he said, she said" details.

• Stacy explained how the system works.
• Rubina summarized the customer data. The key finding was . . . 
• Sam presented his group's proposal, which is attached.
• Lars gave an overview of the audit planning process. 

If you have suggestions for Sheila that will help her eliminate unnecessary details in her meeting minutes, please share them. I will happily pass them on to her.

The next live web workshop Meeting Notes Made Easy takes place on May 4. Get details here.

Lynn
Syntax Training 

Don't Work So Hard Taking Meeting Minutes

Last week I taught Meeting Notes Made Easy online. One attendee named Rhett said his biggest challenge in taking meeting minutes was facilitating the meeting and taking notes at the same time.

To Rhett and everyone else I say, "Don't work so hard!"

The meeting facilitator should not be the meeting note-taker. Two big jobs can't be done well at the same time. I watched this strained effort as a meeting attendee awhile back, when a meeting leader insisted on pausing to record notes. She couldn't write and talk at the same time, so we would sit silently while she wrote and then took up her role as facilitator again. 

Rhett said he was doing both jobs because he couldn't get volunteers to take notes at the meetings. If you are like Rhett, it's time to move beyond volunteers and start naming note-takers. I suggested Rhett state it this way: "I can't do a good job of running the meeting and taking notes, so you are going to need to take turns taking notes. Without meeting minutes, we won't have a good record of our decisions and action items." Then he could ask for a volunteer to take a turn, or simply pick someone.

Rhett and you will get more willing note-takers by making their job easy. Send out an agenda in advance so they will know what to expect. Give them electronic copies of the handouts. Give them a template to fill in, and tell them what needs to be recorded.

When Rhett is doing only one job, he will be able to facilitate the meeting effectively, and that will make the note-taker's job easier. Rhett will be focused enough to state, "I think we have gotten off topic" and to ask, "Have we made a decision?" and "Who wants to handle that action item?" His comments and questions will help note-takers recognize what to ignore and what to record.

If you are a meeting facilitator or note-taker (not both!), Meeting Notes Made Easy will give you lots of tips, strategies, and even practice to make your job easier. The next session takes place online on March 18 at 10 a.m. Pacific Time. [UPDATE: This class is full.]

Lynn
Syntax Training

How to Follow Up on Networking Contacts

Alexandra wrote to ask what to write in a follow-up email to people she meets at important meetings in Bucharest. At the meetings, she often talks to potential clients or partners for only a few minutes, and she would like to take those brief contacts to the next level.

She asks what she can say to potential clients or partners in a follow-up email that will make a good impression.

It is wise to want to nurture those brief professional contacts so that they develop into something more. Here are things Alexandra and you can do in the first follow-up message:

• Mention the meeting and the conversation.
• Refer to something specific that came up in the conversation, especially a mutual interest.
• Suggest a way to continue the conversation.
• Attach an article or include a link that will please the other person (not a hard-selling piece).
• Mention a next step you will take.

I have written a few varied samples below. You will notice that each one requires making a memorable connection with the other person and then mentioning it in the message. 

I hope at least one of these examples will be a useful template for follow-up messages for Alexandra and you.

Dear Mary,
What fun it was to meet you in Paris last week at the XXX conference. Inspired by our conversation about our love of oysters, I have attached my special recipe for oyster accompaniments. My secret ingredient may surprise you. 

I would enjoy having lunch or coffee with you when I am in Oslo the first week in October. If you will be available, I would appreciate learning more about your export business and sharing information about our company.

As soon as I know the details of my schedule, I will write to you again with an invitation.

Best regards,
Katia Strauss

****************************************

Dear Professor Schamb,
It was a pleasure talking with you at the XXX meeting earlier this week. I enjoyed learning about your work investigating global health programs. Since we talked, I read the research paper you recommended. As you predicted, I found the data surprising. 

You expressed an interest in learning more about my work with refugees on the Thai-Burmese border, and it would be my pleasure to tell you about it. I will let you know when I will be in Cambridge again, and perhaps we can schedule a meeting. You may also be interested in my blog, in which I wrote about daily life in the camps [link].

I will write or phone you to request a meeting.

Sincerely,
Mona Lane

****************************************

Dear Lucian,
I enjoyed meeting you at yesterday's breakfast meeting and talking with you about international trade. 

Since our conversation, I visited your website. I am very impressed by the work your company is doing, and I would enjoy talking with you about it further. I think you may be interested in several clients we work with in Ireland. The attached white paper describes one of our highly successful projects.

I will phone or email you next week to ask you about scheduling a meeting.

Best wishes,
Dana Duvall

*****************************************

Hello, Nicolai. 
It was great to meet you at the networking social yesterday. Thank you for sharing information about the best Chinese restaurants in the area. I intend to try the Shanghai Restaurant this weekend.

I would appreciate learning more about how you established your business in Vancouver. Would you be willing to meet for lunch or coffee? I will call you next week to invite you.

It was a pleasure meeting you.

Jeffrey Holmes

****************************************

Hi, Renee. It was nice to meet you in Prague last week at the symposium. I am still laughing at your story about getting lost in Copenhagen.

You said you would like to learn more about investment opportunities in Romania. I would love to talk with you about the possibilities. Since you will be traveling for the rest of this month, would you like to schedule a conversation early next month?

I look forward to talking with you again soon. Please let me know a day and time that suit your schedule.

Donna

****************************************

Hi, Waleed. I enjoyed talking with you about customer evangelism at the gathering last night. Based on our conversation,  I would say we have a lot of the same concerns, and I would like to stay in touch. Despite our different industries, we face the same challenges and maybe we can share solutions.

Attached is an article I wrote about our favorite topic. Let me know if you agree with my premise.

If you are going to be in New York, please tell me and we can schedule a meal. I will let you know when I will be in Atlanta.

Best,
Muhammad

Do you have ideas or examples for following up on brief meetings? Please share.

Lynn
Syntax Training

Tips for Successful E-Newsletters

We are celebrating the fifth anniversary of Better Writing at Work, our monthly e-newsletter, or ezine. Based on my five years of experience, I share these tips for creating and writing electronic newsletters. Please share your tips too.

1. Be sure your content is practical, something your subscribers can use. Be honest: Readers can't use an announcement that you have expanded into a new territory or achieved a milestone. They can use tips, guidelines, checklists, recipes, product recommendations, book reviews, and relevant business stories. 
2. Know your readers. Are they insurance adjusters? Homeowners? Creative writers? Product liability attorneys? Human resource managers? You can't give them practical content unless you know who they are.
3. Write to you, an individual reader--not to "all of you." Each of your subscribers reads as an individual, not as a group.
4. Make your content evergreen whenever possible. If your content doesn't get out of date, your subscribers will save your newsletters and think of you often.
5. Publish on a regular schedule that works for you and your readers. A monthly schedule is much easier to meet than a weekly one, and monthly newsletters are less likely to back up unread. However, short, valuable newsletters can come more frequently. Marcia Yudkin publishes her "Marketing Minute" every Wednesday, but it takes just a minute to read.
6. Provide lots of content and little marketing. A newsletter without valuable content is an advertisement. 
7. Give your newsletter a consistent name and format so that it is easily recognized in an email inbox.
8. Keep your readers happy by including the same features in each issue. Your readers will look forward to your word of the week, brainteaser, or case study.
9. Don't tease your reader with a juicy headline whose story is impossible to find. If your subject line is "How to Shorten Your Workday," make sure workday-shortening secrets are visible in the first screen.
10. Recognize that some subscribers want to print your newsletter to read in a hammock, on a bus, or at a cafe. Make it easy to both read and print.
11. Some people will be reading a copy that has been forwarded to them. Include an easy way to subscribe in every issue.
12. Don't worry if your subscriber list isn't huge, and don't spam readers by adding them to your list without their permission. Take the long view, knowing that if your content is worth reading, subscribers will find you. I began with 9 subscribers in July 2004 and had just 219 subscribers in July 2005. But this July I have over 8,000. 

Recognize that even when your subscriber list is short, you are creating valuable content to mine for future theme-based products. I just published Clarity, Conciseness, Zing, and More: 262 Ways to Take Business Writing Beyond the Basics, which includes 24 articles updated from my newsletter, along with 3 new ones--all focused on taking writing from so-so to superb. Read about the new guide here, and check out the table of contents for examples of ezine article ideas.

Do you have tips for creating e-newsletters? Or how about newsletters to recommend? Please share them!

Lynn
Syntax Training

Saying Goodbye With Class

Today I received an email from a client, Marie, whose job is being eliminated at a prestigious investment company. She wrote to say goodbye.

Because her email is an excellent example of how to say goodbye with class and to keep professional relationships strong, I asked her permission to share her email, with the names changed. She generously said yes. Here it is:

***********************
Lynn,
Just a quick email to let you know that tomorrow, July 10, will be my last day at XXX Company. I'm heading off to new adventures. I'm not even sure what they are yet, but trust me--they will be wonderful.

It has been a joy to have worked with you during my time here. You are such a warm and engaging individual, and I sincerely hope that we can stay in touch and find future opportunities to work together.

Going forward, Name One (nameone@XXX.com) and Name Two (nametwo@XXX.com) will be coordinating the logistics for Learning & Development courses. Feel free to contact them with any questions regarding offering business writing courses in the future. I will give them your contact information as well.

I wish you great success in your own adventures! Please let me know if I can ever be of service to you. See you on Facebook and/or LinkedIn.

All the best!

Marie
***********************

Marie kept the message positive even though she was leaving a job she loved. She took time to communicate with me, a vendor, and to make thoughtful remarks about me. She told me who my contacts at the company would now be, and she suggested we connect online.

I'd say it's a perfect message. What do you think?

For ideas on what to write as your out-of-office email when you are out permanently, read this post.

Lynn
Syntax Training

Notes to Friends Who Have Lost Their Jobs

Friends and colleagues who have lost their jobs need to hear from us. But it can be challenging to decide what to say, with job loss having so many sides to it: stress, opportunity, rest, disillusionment, freedom, fear, elation. Or all of the above.

Yes, it's difficult to know what to say, but we must say something that shows we care.

Here are a 10 examples you can adapt when friends, coworkers, clients, and vendors find that their jobs are gone. Send cards, notes, or emails with messages like these:

Dear Dale,
I spoke to Julie last night, and she told me you had lost your job. I am sorry to hear that! Knowing how much you enjoyed your job, I am guessing the loss hurts. Please accept my sympathy.
I would enjoy talking to you about what you are planning next. Please give me a call when you are ready.
Best regards,
Melinda

Dear Zoe,
When I returned from my vacation and saw your office empty, I was surprised and saddened. Please accept my sympathy. I don't know how you are feeling about leaving, but I do know change is stressful. I hope everything is going well for you.
I will be thinking about you as you go through this transition.
Sharon

Hi, Sheng. I was sorry to learn that your job was eliminated in the layoff. I know you were hoping to miss that bullet, and I am sorry it hit you.
You are an extremely talented designer, and I hope this layoff will not shake your confidence. If you need a dose of praise and support, give me a call. I will be glad to tell you how terrific you are, any time.
Take care.
Peter

Sweta, I am sorry you lost your job in the recent cuts. It was always a pleasure to work with you, and I will miss seeing you at the Tuesday meetings. You are always positive and professional.
I hope your search for a new position is short and as pleasant as possible!
Kevin

Hello, Beth. I just received your out-of-office message stating that you have left the company. That is the reason I am using your Comcast address. I don't know what your situation is, but I wanted to let you know I enjoyed working with you over the past two years. 
I wish you much success.
Best wishes,
Karl

Dear Victor,
I just heard the sad news! Please accept my condolences. I know how much you wanted to keep that job.  
If there is anything I can do to help you land a new position, let me know. I have contacts in the city, and I would be happy to make introductions. Just let me know if you are interested.
Warm regards,
David

Hi, Zuhair. I just heard you were let go, and I wanted to wish you good luck. I know you were expecting the worst, so the situation was not a surprise. Still, it's a change, and I hope you will get through it well.
I want to stay in touch. I have made a note in my calendar to call you next month.
Until then,
George

Dear Amanda,
Rudy told me you left your position last month when the company was sold. I wish you much success in your next endeavor, whatever you choose to do. Your skills are many. You have much to offer your next employer.
Best of luck,
Ron

Hi, Fawaz. I just learned you were part of last week's reduction in force. If there is anything I can do to help you look for a new job, please ask me. I would be happy to recommend you.
I hope you will find a great opportunity that matches your skills.
Suresh

Dear David,
I am sorry to hear your job was eliminated, and I am hoping this situation turns out to be a wonderful opportunity for you. Although change can be difficult, sometimes changing jobs is the best thing that can happen to us. I trust your future will be bright!
Sadie

If you email your message, use a subject line such as:

Best of Luck to You, Renee
Wishing You All the Best
Goodbye and Good Luck, Mark!
Sympathy on Your Job Loss
Kendra, Let's Stay in Touch
Good Luck in Your Job Search

Avoid talking too much about the depressed economy. That kind of news is everywhere. After all, your friend needs only one job--not an entire economy.

Do you have suggestions for notes to people whose jobs have been cut? Please share them.

Lynn
Syntax Training

Ideas for Blog Posts

In a professional discussion board I am a part of, there has been talk lately about coming up with topics for blogs. Some people are not posting to their business blogs as often as they want to, because they can't think of things to blog about. Here are some ideas that work for me, along with examples. Please share your ideas, with a link to your blog.

1. Anytime something catches your interest, no matter how far afield, tie it to the topic you write about on your blog. For example, I heard a story about equestrian police on my local PBS station, KUOW, and I likened the horse-training process to business writing. Read my post, Writing Is Like Policing on Horseback. Another example: I talked briefly with a woman whose dachshund was lying on the sidewalk on a sunny day. Her dog-walking approach inspired me to write Make Time to Walk the Dog, about allowing enough time to write. Here are other blog posts that tie odd topics to business writing:
   Two Sides of the Fence
   Surprising Your Customers
   When Fast Is Thoughtless
   What Dentists Can Learn From Doctors
   Beyond "Out of Order"
2. Notice what people ask you about in your business, and blog about the answers to their questions. For example, I regularly get questions about how to address someone in a business letter, so I have written 10 posts on that subject. (One question led to another, but I think I have said all I can on the subject now!) See my most recent post on the topic, Dear Reader: More About Salutations, which links to the earlier entries.
3. Use examples to show your readers how to do things better. The examples need not be exact models of your topic. My What the Customer Wants talks about meeting readers' needs. It evolved from my frustration in not being able to find "air conditioning" in my car's user manual. The Secret of Successful Instructions was inspired by a cookbook I was proofreading. Car manuals and cookbooks are not what we think of as "business writing," but they can provide insights.
4. Notice mistakes made in your line of work, and tell your readers how to avoid those mistakes. For example, I blogged last week about the commonest proofreading error and punctuation error I had seen in 2008. Write about your own mistakes too, so people can learn from them. Read my post Disburse Vs. Disperse--Wrong! in which I confess a moment of ignorance.
5. Share great examples in your area or industry. See A Good Set of Conference Room Rules and Word Power: Being Partners. Using those two examples, which come from client companies, allowed me to both praise clients and share good information.
6. Blog about resources that will interest your readers. Last month I wrote about Marcia Yudkin's "Shorter, Say It in Fewer Words" report in Want to Be Concise? and about a Free Spanish-English Online Dictionary. 
7. Blog about other blogs to introduce your readers to other useful information. You can do this with just a few sentences, as I did in Typefaces and Other Topics, or in more detail: Writing Case Studies.
8. Pass on other people's good ideas. See my Hot Idea for Staying Out of Trouble and Your Untethered Reader.
9. Express an opinion on something in the news. In Fired by Email I commented on a controversial layoff at RadioShack. In Me, Myself, and the Presidential Candidates I commented on a grammar error in the U.S. presidential debates.
10. Share news you read. In Words to Ban in the New Year I shared Lake Superior State University's "banished word list." In A Costly Error I wrote about a lawsuit brought against a career management company. Don't worry that your readers may have seen the news story you are drawing from. You will present it from your own perspective.
11. Find a way to tie any big news to your business. The post that began to draw large numbers of readers to this blog involved Hurricane Katrina, one of the biggest and most tragic news stories of 2005. Read my Sending Condolences: Hurricane Katrina.
12. Build on the seasons and holidays. With the new year, most bloggers have published their recaps of 2008 and their resolutions and predictions for 2009. But look for the potential in other dates. I tied Martin Luther King Jr. Day to writing in Pursue Peace. I used Presidents' Day to talk about apostrophes.

I hope these tips on topics for writing blog posts are helpful to you. If you are still stuck, your niche may be too small to generate enough content for your blog. Read Naming Your Blog and Newsletter--Think Big for ideas on expanding your blog's vision.

Please share your ideas.

Lynn
Syntax Training

Give Yourself Credit

In a business writing class I taught recently, a participant shared a performance appraisal he had written about his work during the fourth quarter. He repeatedly included statements like "The deadline was met" instead of "I met the deadline," and "The results pleased the clients" instead of "My results pleased the clients." I had to ask him whether he met the deadline and whether the results were his. It wasn't obvious to me.

In your self-appraisals at work, do you use the pronouns I, me, and my? You should!

After all, it is your work, your results, and your accomplishments you are describing. That means I, me, and my belong in your appraisal. They also belong in your cover letters, job applications, and other places where people are deciding about you.

Don't make your reader guess. If you have been successful, say so. If your team has been successful, give yourself credit for working on or leading the team, with phrases such as "Working on the team, I . . ." or "I led the team's successful effort to. . . ."

For more ideas about communicating about yourself, read my current e-newsletter, Better Writing at Work. The theme is "Your Personal Rescue Plan," and it's all about being prepared to communicate with new clients and potential new employers. 

Also read my article "Writing About Ourselves: Bragging Without Blushing." And if you are writing an end-of-year self-appraisal, read my post "Writing Your Year-End Review."

Did you notice in the paragraph above that I wrote "my article" and "my post"? If I had used the instead of my, it would not have been clear who had written them--just as in performance appraisals.

My best wishes for the season,

Lynn
Syntax Training