I just got a quick 13-word email that made me smile and made my work life easier. The pleasing message was simply this:
"I don’t know–but I’ll find out and get back to you ASAP."
No, it’s no subtle pun that amused me. It’s that the writer, Ken Dehn, took the time to let me know he had received my email and would find out the answer to my question.
By typing those 13 words, he saved me from wondering whether my email had reached him and from writing a follow-up message. That’s efficient.
By the way, I have never met Ken, but already I have a positive impression of him. It’s the little things that make the difference.