This week I got an email from Paulette Ensign at Tips Products International. She wrote:
Thanks so much for your email and for doing what you said you’d do when you said you’d do it. How refreshing!
Earlier this year someone else thanked me for providing information when I said I would. She too thought my behavior refreshing.
It’s an easy way to build trust with readers, customers, clients, coworkers, members, donors, and others: Do what you said you would do, when you said you would do it.
Are you refreshing?