More Than a Person–a Guest

Always on the lookout for positive language, I was rewarded this week at one of the Starbucks stores in the San Diego Convention Center.

Waiting in line, I heard one of the counter staff (known as "partners") ask, "May I help the next guest?"

Not the next person, not the next in line–the next guest. I felt welcome.

Syntax Training


  1. I love this option of inquiry. Thank you for sharing.

    If you’re on the lookout for positive language, I welcome you to see the gift in negative language as well. There is always a “positive” waiting to happen.

    As I train-the-trainers on how to go “complaint-free,” I am a supporter of stating needs versus complaining. Although, I do see the complaint as a wonderful thing, as well.

    I appreciate learning about suggestions for positive talk and welcome you to share anytime.

    Jessie Upp

  2. Surely. Thank you for your interest, Lynn.

    Often we communicate what we don’t want. It’s programmed in our brains to do so. Regardless if it starts out as negativity, a NEED is embedded in it.

    “I don’t like her!”…can be translated to:
    “I want her to listen to me when I talk.”

    I wrote an article here on this topic:

    Please accept this as an invitation to teach your circles of INFLUENCE how to take responsibility for obtaining what they DO want! If you’re interested in receiving a tool to do so, I have an online video I produced and share with those of influence.

    Say hi anytime.


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