I used to think the fax machine was dead, but it’s very much alive. One day last week we received two emails from two different accounting departments of our clients, both asking us to fax them materials. And both had the same problem in their messages: no fax number.
Because we like to receive payment of our invoices, we immediately and politely called both clients to ask for their fax numbers. Of course, this extra step took time from us–and them.
Based on last week’s experience, I suggest a new autotext entry for people who often need information faxed to them. It goes something like this: "Please fax us the information at this number: xxx-xxx-xxxx."
Yes, just give me the fax number please.