I was teaching Better Business Writing the other day, and we were talking about communication style differences. An attendee told me something like this about her boss:
“My boss never says please, thank you, hello, or anything nice in email. He just tells me to do things. For instance, he’ll send an email that says ‘Don’t forget to include these figures in the proposal’ or ‘Be sure this goes out in today’s mail.'”
When I asked her whether she thought it was simply a style difference between them, she said, “Maybe, but it’s very rude.”
Could you be that rude boss? If so, take a few seconds to spread a little kindness. I timed myself typing the words below. Notice how little time it takes to communicate kindness and consideration.
Please. (2 seconds)
Would you please (3 seconds)
Thanks. (2 seconds)
Thank you! (3 seconds)
Thanks very much. (4 seconds)
Good morning. (3 seconds)
Hello. (2 seconds)
I appreciate it. (4 seconds)
I hope you had a great weekend. (5 seconds)
Enjoy your lunch. (5 seconds)
Isn’t it worth it to invest a few seconds to raise an employee’s morale? If you are reading this blog, I bet you enthusiastically agree. But if the boorish boss is part of your team, why not share this post? Maybe he will even thank you.