I received a survey from my health plan this week. It looks as though it will take me about 10-15 minutes to complete and mail back to the corporate office.
Usually, I am happy to complete surveys for my health plan, and I will probably do this one because I like my doctor and am happy to rate her and her team as outstanding. But what irritates me is that the business letter introducing the survey begins like this:
Dear Ms. Gaertnerjohnsto,
My last name is not Gaertnerjohnsto. It's Gaertner-Johnston.
We all know the problem is the computer software. But does the software have to rule our lives? Is there no human being who could have checked the letter and perhaps crossed out the silly rendering of my name and written it in correctly? The initiative and personal touch would have warmed my heart.
If you know the answer to this question, please comment: Must I forever be Lynn Gaertnerjohnsto when my health plan writes to me?