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Ending Sentences for Email

Email beginnings and endings are the biggest challenges for people. So I wrote about them in the latest issue of Better Writing at Work. This post is excerpted from that issue.

The last sentence of an email is like the last words of a phone call. They may be a quick signoff or a courteous close, depending on the formality of the communication.

  • See you in Montreal!
  • Have a great trip!
  • I will email you in August to schedule lunch.
  • Please call me with any questions.
  • Thanks again for all your help with the artwork.
  • Thank you for your business. We appreciate the opportunity to serve you.
Avoid continuously using "Have a great day!" or a similar expression as your closing sentence. It becomes meaningless with constant use, and it is a bad fit with email messages that communicate policies or announcements.
It is not wise to save any request for action or approval until the end. Email readers do not read to the end of a message when they believe they have gotten the main point already. 
For more about email, including subject lines, greetings, and closes (Best wishes, Cheers, etc.), subscribe to Better Writing at Work.
I will be traveling for a couple of weeks, so please consider this my ending sentence until early July.
Syntax Training
P.S. When I proofread this post, I realized what a different tone I use in the e-newsletter and this blog. That should be the topic of a future post here!
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By Lynn Gaertner-Johnston

Lynn Gaertner-Johnston has helped thousands of employees and managers improve their business writing skills and confidence through her company, Syntax Training. In her corporate training career of more than 20 years, she has worked with executives, engineers, scientists, sales staff, and many other professionals, helping them get their messages across with clarity and tact.

A gifted teacher, Lynn has led writing classes at more than 100 companies and organizations such as MasterCard, Microsoft, Boeing, Nintendo, REI, AARP, Ledcor, and Kaiser Permanente. Near her home in Seattle, Washington, she has taught managerial communications in the MBA programs of the University of Washington and UW Bothell. She has created a communications course, Business Writing That Builds Relationships, and provides the curriculum at no cost to college instructors.

A recognized expert in business writing etiquette, Lynn has been quoted in "The Wall Street Journal," "The Atlantic," "Vanity Fair," and other media.

Lynn sharpened her business writing skills at the University of Notre Dame, where she earned a master's degree in communication, and at Bradley University, with a bachelor's degree in English.

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