Use Caution With Automatic Signatures

The other day my husband Michael, who is my business partner, showed me a personal-business email he had received from the mother of a child at our daughter's high school. The email was about a carpooling situation.

Just above the mother's name at the end of her email was this "close":

XXXOOO

Can you imagine my surprise? This was a letter to my husband.

(Note: If XXXOOO is not used in your culture, in our culture it stands for "Kiss kiss kiss hug hug hug.") 

And it was not the first time the mother (I will call her that instead of making up a name) had used the affectionate close. Michael showed me an entire email thread, which she had started days earlier. Each message ended with XXXOOO.

Because all her messages end that way, it is obvious the mother uses XXXOOO in her automatic signature.

Whew! So I won't worry about any misplaced affection for my husband.

The mother's automatic signature reminded me of another message closing that a stranger used in her email to Michael about a business writing class. It was "With warmest regards."

Here is my advice: Be cautious with your automatic signatures. Yes, it is fine to end a message with XXXOOO when writing to your life partner or close family members. And it is perfectly appropriate to use "With warmest regards" in a message to a long-standing client, customer, or colleague who has become a very dear friend.

But don't use them when writing to my husband!

Am I overreacting? What is your view?

Lynn
Syntax Training

 

 

14 COMMENTS

  1. It reminds of hand-written letters with hearts above every i. Blech.

    I don’t think you are overreacting, but then there are some who find it totally innocent. I’m curious why you categorize it as a business email if it was about carpooling. XXXOOO on a business email would be a major problem.

  2. Hi, Cathy. Hearts over every I? I haven’t seen those in a long while. They remind me of middle school, but I have seen adults using them.

    I referred to the email in question as a “personal-business email” because it dealt with personal business. You are right–XXXOOO on a true business email could be disastrous.

    Lynn

  3. Hahahaha!
    Business or personal, it’s still hilarious, in a bad way.

    I wonder how the mother would respond if, for fun, your husband signed XXXOOO in reply!

    Perhaps that might give her a taste of the message she’s giving off.

  4. LOL! I was going to suggest what “Jen” said, but that could backfire. It reminds me of that “Friends” episode where Chandler pretended to be interested in Phoebe and vice versa, to see who caved in first. (Neither was attracted to the other.) This is why I turned off my auto signature on my personal email account. (It’s required at work–but no XXOOs are allowed. :-))

  5. The irony is that automated signs of affection like these end up coming across as false and manipulative as Teller’s smile. (Odd fact: He legally changed his name to just “Teller.”) A writer who can’t personalize a message ending shouldn’t pretend that level of warmth.

    Cheers,

    Les

  6. I agree we should all be careful with automatic signatures. I have a slightly take on the issue. In our office we are encouraged to add a “tag line” to our auto signatures that amounts to a mini sales pitch. (“Do you need help with XXX? Our new XXX service can help!”). Now everytime I get an email from a co-worker I get their tag line. There doesn’t seem to be any consideration for who the email is going to or what their needs are.

  7. I can understand your irritation! But besides being inappropriate for any email outside of family and close friends, a sign of affection becomes devoid of meaning if it’s added automatically. It’s like the “Love you” at the end of every telephone call to a spouse or child. It becomes no more meaningful than “Later.”

    (Did I just kick a hornet’s nest?)

  8. Thanks, Lester, for your good point about affection coming across as false and manipulative.

    If you see this message, will you please elaborate on Teller? I don’t know which one you are referring to.

    Joanne, I have been in your situation. It would be helpful if people realized they can edit their auto signatures on individual messages. Although it might take two seconds, your colleagues could erase a tag line for an internal message.

    Thanks for adding your views!
    Lynn

  9. Hi, Val. You and I were posting at the same time. I agree, as does Lester (comment above), that auto-affection is meaningless. My husband often jokingly says “Love you. Mean it” to illustrate just the situation you describe.

    Hornet’s nest? We’ll see!

    Lynn

  10. Hi, Lynn. The Teller I mentioned is the silent half of Penn & Teller, a pair of stage magicians, social commentators, and general debunkers. Penn does the huckster spiel during their act, while the cherubic Teller climbs into death traps while maintaining a fatuous smile.

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