Standing in line at a famous fast-food restaurant the other day, I overheard the person in front of me asking the counter clerk for advice. She wanted to know which was the best salad.
The first clerk said she had never eaten the salads, so she could not say. She called another clerk over.
The second clerk raved about one salad as "to die for." She described another one as "pretty good." She had not tasted the other two salads, so she could not speak for those, she said.
Some employees may not care to eat salads, but they should be able to tell customers about the good taste of each one. What makes a salad "to die for"? I was curious about the salad with that description, although I had come in for coffee and the Internet.
What if the restaurant training manual (or a job aid at the counter) had just one sentence about each salad? It would help employees who are not confident describing food–and it could help their customers.
If you write restaurant training manuals, do you include a section on food descriptions?
Just food for thought, or rather thought for food. Feel free to add yours.