Last Thursday I published a blog post in which I had missed a silly error. I typed reader's instead of readers. Of course, I know where apostrophes belong, but I typed the apostrophe and then overlooked it during several rounds of proofreading.
You will not find that error in last Thursday's blog post because a thoughtful reader named Randy emailed me shortly after I posted the piece. This is his message:
Subject: Rare typo in one of your articles
Your most recent blog entry contains the sentence below. The plural of reader should not have an apostrophe.
(He included the offending sentence.)
I want to commend Randy's action as a model of correcting with kindness.
First, he acted quickly to save me the embarrassment of a public error.
Second, instead of pointing out the error in a comment that everyone could read, Randy emailed me privately to let me know about it.
Third, his language ("Rare typo") maintained my self-esteem.
Fourth, he was specific about the error, so I had no problem finding and correcting it.
I love to find examples of thoughtful business communication, and I wanted to share Randy's with you.
Do your associates correct with kindness? Please share your experiences.