A blog reader wrote to me recently with an issue that drives her crazy. Please read about her situation and share your opinions and advice.
As usual, I have disguised the situation slightly to maintain the individual’s anonymity. “Naomi” wrote:
A couple of my clients, both at the same organization, insist on being copied on all the emails I send. One of them requires that I send all email to both his work and personal email addresses. This is for a newsletter I have been hired to write that involves interviews within several organizations and with private individuals.
I find these ccs ridiculous. These clients want to be copied even when I'm just emailing someone to request a brief phone interview, a meeting they’ve approved and are not part of.
If I wanted this much supervision, I would not be a freelancer! And I hate the multiple-email bounce-around effect that happens when a cc'd person decides to help out or ask questions unnecessarily. I just weeded through eight emails from these two people that came in today and at least three would not have happened if it weren't for the cc'ing.
What can I do? This kind of issue did not come up in my business writing classes two decades ago.
What's your view? Is this cc'ing a good practice? Should Naomi talk with the clients about their cc habit? Should she just continue to do as requested?
Naomi's topic inspired the main article of the March issue of Better Writing at Work. I titled it "Are You Overcommunicating?" Subscribe for the free newsletter.