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Congratulations to You and Me!

I am delighted to let you know that “Business Writing With Heart: How to Build Great Work Relationships One Message at a Time” has been named as a finalist for Independent Book Publishers Association (IBPA) awards in two categories. It is a finalist for the Benjamin Franklin Award in the categories Self-Help and Business & Economics.

I congratulate and thank you, my readers, because many of the good ideas that fill the book came through conversations with you on this business writing blog. You asked great questions: You wanted to know whether to use ladies, girls, or women in your emails. You asked how to address letters to same-sex couples. You wanted to know how to write sympathy cards for people whose lives were damaged in natural disasters, and you asked whether you had to respond to sympathy cards.

Your questions made me think creatively about how to communicate with grace, building business relationships. They were the inspiration for the book.

In the book, I acknowledge the specific contributions of blog commenters Claudia Amaya, Anne Boardman, Jeff Chamberlain, Matt Charles, Ben Curnett, Alfredo Deambrosi, Paula Diaco, Nancy Doerhoff, Roger Green, Robert Hickey, Josh Hinds, Cornelia Luethi, Cyndy McCollough, Jeannette Paladino, Mary K. Parker, and Neil Wheatley. Thanks to you all!

I will learn on May 28 whether we won the silver or the gold in each category. I will be sure to let you know.

Again, thank you for your questions, comments, ideas, and inspiration!


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By Lynn Gaertner-Johnston

Lynn Gaertner-Johnston has helped thousands of employees and managers improve their business writing skills and confidence through her company, Syntax Training. In her corporate training career of more than 20 years, she has worked with executives, engineers, scientists, sales staff, and many other professionals, helping them get their messages across with clarity and tact.

A gifted teacher, Lynn has led writing classes at more than 100 companies and organizations such as MasterCard, Microsoft, Boeing, Nintendo, REI, AARP, Ledcor, and Kaiser Permanente. Near her home in Seattle, Washington, she has taught managerial communications in the MBA programs of the University of Washington and UW Bothell. She has created a communications course, Business Writing That Builds Relationships, and provides the curriculum at no cost to college instructors.

A recognized expert in business writing etiquette, Lynn has been quoted in "The Wall Street Journal," "The Atlantic," "Vanity Fair," and other media.

Lynn sharpened her business writing skills at the University of Notre Dame, where she earned a master's degree in communication, and at Bradley University, with a bachelor's degree in English.

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