If you are like many business people, you have attended meetings, conferences, and training programs that include a catered lunch. Can you remember the name of any of the caterers? Do you remember anything that would help you find the caterer if you wanted to schedule a lunch (and have more of those luscious brownies)?
For two Writing Tune-Up classes I taught recently near Philadelphia, the lunch meals were catered by Crocodile Cafe & Catering. Why do I remember? The paper napkins that came with the delicious, satisfying lunch told me all about the company and its "commandments."
I read the napkin while I ate lunch. The commandments made me compare the company's ideals to its actions. Was the food on time? Yes. Did the caterer forget anything? No, not from my perspective. Did we have enough food? Yes! Was there great variety in the menu? Absolutely.
Crocodile Cafe & Catering printed its commandments for all to see–and it lived up to them.
When I visited the company's home page, "10 Reasons to Order" grabbed my attention. Notice how the language of the commandments changes, in part, from "we" to "you":
"We will always give enough food" shifts to "You will never have to worry about running out of food."
"We will offer great variety" becomes "You will never get bored and have to call other caterers again."
Several commandments are distilled into "There's no first date anxiety."
Those changes from "we" to "you" make sense for communicating with potential customers who are researching the company on its website.
When visitors click any of the 10 reasons, they get details. For instance, "There's no first date anxiety" leads to:
We are happy to meet with you to showcase any of our menu items on Mondays or Fridays. Please give at least one week's notice. Need references? Give us a call and we will supply you with three references from events we have catered within the past three business days. How is that for current?
If I taught business writing near Philadelphia again, I would call on Crocodile Cafe & Catering to provide food for the class. The company offers great food, it communicates clearly, and it does not make me work to find out more. I'm sold.
And how could I forget a company called Crocodile Cafe & Catering, established in 8/8/88?
Do you like Crocodile Cafe & Catering's messaging?