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February 09, 2017


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Thank you, this is very interesting and the fact is, correctly said - it does make a difference.

Lynn Gaertner-Johnston

Chris, thanks for stopping by.



Lynn, this may be my favorite post of yours yet- and I have followed your blog for several years now. These tips and examples are extremely helpful and well-articulated.

I do have one question. How would you respond to the perspective that this stuff doesn't really matter and only "sensitive" people would care about things like "I" statements and the like? I have encountered several such people in my career who simply do not believe positive, collaborative communication is important to the success of an organization.


The information is very useful. Message communicated with suitable examples. Thank you..
one can really improve their business writing skills with you suggestion.

Lynn Gaertner-Johnston

Hi Lisa,

That's a good question. In my experience, people who get the best long-term results value relationships. It's through relationships that they are successful. Those who just power through without regard for others may get a project done on time and on schedule, but they won't be able to keep doing it. People will abandon the brute for other teams and opportunities.

What have you observed in your career?

Thanks for your positive feedback on this blog post!


Lynn Gaertner-Johnston

SAIDARAO, I appreciate your positive words.



This was a really useful post. It has taken me a long time to learn some of these truths.

Lynn Gaertner-Johnston

PNYC, yes, it can take time to learn important lessons. Thanks for commenting.



Thank you, Lynn,
You're ever so timely!
My husband and I have immediate opportunity to apply your wise suggestions...even with a brute or two.

Lynn Gaertner-Johnston

You are welcome, Janice. Good luck!

Donna Evans

Hello Lynn,

This is actually my first time commenting, although I have found your business writing tips very useful throughout the last couple of years and have incorporated many of them in my everyday communication.

I believe I do fairly well with writing in a positive manner, but find it takes a few rewrites to do so SOME times, especially if I feel I've been "attacked". My initial reaction in responding is "defend myself", and it's illustrated in my initial write-up. When I read it to edit and make sure I've addressed every point, it is then that I observe the potential perception of harshness and seemingly lack of business professionalism, and begin the toning-down.

I truly appreciate your posts and am happy I subscribe. Thank you for sharing your gems.

Lynn Gaertner-Johnston

Donna, thanks so much for taking the time to comment. I agree that editing helps us identify tone problems.

To use a positive tone from the start, I try to remember to begin with a thank-you. So I might start with "Thank you for your feedback on the report." Especially if I am upset with the feedback, beginning with a thank-you helps me maintain a positive tone.


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