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August 15, 2018


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George Raymond

Near a beach, hanging your items on the balcony is natural and probably many guests do it. This means lots of surveillance and lots of notes to slip under the right doors. If I were the manager, I would put a small sign on each room's balcony nicely asking people to hang their items in the bathroom and not on the balcony. 95% of guests would comply. The few who didn't would receive a somewhat more strongly worded note under their door. This would reduce the problem to a tiny minority.

John Held

Nice thought George. It made me to think from the point of view of the hotel for a moment. Do I "trust" my clients? If I assume they will do the right thing, then I would refrain from putting up the notice and take the extra effort of writing the notes--knowing I might reduce the number of notes by putting up the notice. Also, by putting up the notice, I notify the guests that "this is an issue" that happens regularly.
On the other hand, you correctly assess that the possibility of mistakes rises as the number of "violators" goes up. Even so, in this case, if I choose notes over the notice, then the note is certainly well written.
Thanks, Lynn, for the thought-provoking story.

Laura V

I love that note. This hotel "gets it" in terms of their method and choice in communication. Two thumbs up on this note for me.

Emily A.

In this particular example, and using the example photo provided, I would advise the hotel to post a small notice on the inside of each balcony wall with the same request as the note: "We have a special request for you. For aesthetic reasons, we would like to ask you to not hang clothes or towels on room balconies. Please use the balcony chairs instead", and close with "Enjoy this beautiful view."

Alternatively. hotels could also provide a stand-up or attached towel bar on the balcony specifically for the purpose of hanging up wet clothes that don't often dry as well in the bathroom.

Business Writing Blog

Hello George, John, Laura, and Emily. Thanks for your views on the hotel's message.

George, I appreciate your excellent suggestion about the sign. Because I was relaxed and thinking about the beach, it's possible there was a sign in the room that I missed. But I'm pretty sure there wasn't one on the balcony. Such a sign would be likely to reduce the number of offenders, as you said.

John, I like the way you think about the issue. The printed note is easy to slip under doors, but as George mentioned, the note needs to be placed under the right doors. That takes some effort.

Laura, your feelings match mine. I was happy to save the note as a good example.

Emily, good idea. I agree that in a tropical climate the items will dry faster on the balcony than in the bathroom--just not on the balcony railing!



At first I thought they should have put up a sign on the balcony.

But then I also thought that signs on the wall are not always aesthetically pleasing.

So yes, thumbs up for the beautifully written note!

Carlos P

The spanish version of the note is so much more polite than the english version, yet to the point. I would find a way to convey the message to guests when registering.

Business Writing Blog

Deborah, great point. Thanks for stopping by.


Business Writing Blog

Carlos, that's an interesting idea. The staff member registering the guest might point out that wet clothing can be placed on the balcony chairs, not the railings. That would be memorable. Or a small printed note might come with the room key.

Thanks for your thoughts.


Jeffery Morgan

Indeed, we may feel that it needs aesthetic reasoning to really hide these used towels and other wet stuff. I think the best way is to put a little clothesline in the nook of each balconies hidden by a little glass strip so that instead of the full view of the towels and all other hanging stuff will be visible, what the guests will see are just small strips of the sideviews of these cloths and at some angle they will not visible as what they would see are the strip of glass aesthetically added.


Hi Lynn, I agree it's a tactful and polite note.

Here's another example: After completing customer success stories, we sent a final email request to our happy customers in an attempt to boost our Google rating. We were cognizant of asking the member to "do one more thing," so we thought carefully about the wording:

Hi Name,

Thank you so much for sharing your success story. If you feel so inclined, we’d also appreciate a few sentences for our Google Reviews page. You can find us here:

[link to page]

Adding a review will require logging into your Gmail or G+ account.

We appreciate your consideration of this request.

Thank you,

Business Writing Blog

Hi Diane,

Were you successful with this approach?


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