Business Writing

Is Your Writing Too Abrupt?

You work against deadlines. Often you have to write quickly, even when the message is complex and somewhat delicate. It’s not surprising that you occasionally come across as abrupt when you thought you were being efficient. This problem is especially true in email. For the past few weeks, I've been... Read more →

Do You Use "Who" or "That" to Refer to People?

When I talked about the rules of writing to a group of professional communicators, the first question they raised was this: Is it acceptable to use both who and that to refer to people, or is only who correct? Before I share my response, consider the question. Which word would... Read more →

Great Book for Copyeditors and Others: The African Svelte

I love it when a book on language teaches me a lesson. The African Svelte: Ingenious Misspellings That Make Surprising Sense, a guide by Daniel Menaker filled with humorous, elegant word errors, taught me that I’d better slow down and think if I want to catch errors that have eased... Read more →

Review: An Excellent College Textbook

College instructors sometimes ask me to recommend a text to use in their business writing classes. Until now, I haven't had a satisfactory answer. But I am pleased to recommend Business Writing Scenarios: Writing From the Inside, by Jon R. Ramsey, published in February by Bedford/St. Martin's (who sent me... Read more →

Book Review: Confessions of a Comma Queen

There is a lot to like in Mary Norris’s Between You & Me: Confessions of a Comma Queen. If you live and breathe the world of publishing, writing, or editing, you will enjoy Norris’s stories about the quirky way things are at The New Yorker, where she has copyedited and... Read more →

Stephen King on Writing

If you have never read a book by Stephen King, the bestselling author of horror, fantasy, and suspense fiction, we had that in common--until now. Over the past two days, while waiting as a potential juror at the King County Courthouse, I read Stephen King's On Writing: A Memoir of... Read more →

Book Review: Everybody Needs This Book

Do you write on the job? If yes, you need Ann Handley's Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content. It’s the best book on creative business communication I have read since Chip and Dan Heath's Made to Stick. As Handley writes, "If you have a website, you... Read more →

Book Review: Fresh Thoughts on Clichés

Before you discount all clichés as weak, lazy writing, consider a few ideas from Orin Hargraves' new book, It's Been Said Before: A Guide to the Use and Abuse of Clichés (Oxford University Press, 229 pages, $24.95 in hardcover). I recommend the book for writers, editors, and others who care... Read more →

Book Review: A Good Laugh at Other People’s Mistakes

Just My Typo: From “Sinning With the Choir” to “The Untied States,” by Drummond Moir, provides lots of hearty laughs. As I read the book last night, I caught myself repeatedly snickering at the errors proofreaders had missed and feeling grateful that I had not made or missed them. The... Read more →

What's New in AP Stylebook 2014

The AP Stylebook 2014 just came out, and my copy arrived in the mail on Wednesday. I have studied it searching for changes you might want to know about (if you don't subscribe to the AP's tweets), and they appear below. If you are not familiar with The AP Stylebook,... Read more →