Update on December 27, 2011: For current new year's greetings, read this post. With the holiday season upon us and the end of 2007 approaching, I want to share some resources and templates for your holiday business writing. Here are past blog entries that people have found helpful: Sending Holiday...
Ty emailed me to ask this question: I recently wrote an email to several co-workers, all of whom happen to be women (I am not) and opened with the greeting "Ladies." Is this in any way inappropriate or offensive? Some words always offend. I won't mention them here, but...
Based on what I have heard in business writing classes over the past couple of days, I am inspired to share tips on how to assign a task in email--and how not to. Listen in on what people told me (with details disguised): I got an email from my...
Update on December 27, 2011: For New Year's greetings, read this post. If you--like me--have not yet mailed all your business and personal holiday greetings, you are probably too late for Hanukkah and Christmas. However, you--like me--are just in time to send New Year's greetings. (This thought sustains me.)...
The flight attendant was serving drinks, and I was sitting in the first seat of the coach section of the plane. She gave me my tomato juice, and I said thank you. When she served the person next to me and the person next to her, they both said...
Update on December 27, 2011: For current new year's greetings, see this post. Akiko from Orange, California, wrote to ask about holiday greeting cards for business contacts. Her message reminded me that it is time to share ideas for communicating during the Christmas and New Year's holidays. Since I wrote...
Today in a writing class called Effective Writing in IT, an attendee offered this valuable advice: At a meeting, make sure someone is acting as the official note taker. The individual who made the suggestion explained that at the meetings she attends, everyone takes notes--but no one takes official notes. So...
UPDATED 04 OCTOBER 2021 Do you look for opportunities to thank your customers? If you have U.S. customers, November 23, Thanksgiving Day, is one of those occasions. Because it is a national holiday not allied with a particular group or religion, Thanksgiving is an excellent time to remember customers and...
A Canadian reader raised a valuable question about an email behavior that seems unprofessional to him. The questionable business writing practice is sending emails in which the subject states the whole, or nearly the whole, message. Here are two examples: Subject: Can you please order toner for the printer?...
In a recent business writing class, we swapped stories of errors that had made us grin. I like this one, which the writer had rendered in bold type: Let me reirritate! Of course, the writer intended "Let me reiterate." But the person who received the message thought reirritate fit just fine....