If you use other people's business writing as models, you may wonder whether it is acceptable to use double or triple question marks and exclamation marks. After all, you have probably seen examples like this one: I love the new offices!!! Is it acceptable to use two, three, or more...
While teaching business writing in South Carolina this week, I learned two tips for better replies in email. With thanks to Mandi and Amy, here are their two good suggestions. 1. When you reply, do not introduce a new topic. Illustration: In Mandi's work, she often sends an email...
In a business writing class this week, a woman made an excellent suggestion in response to the question "Are smiley faces acceptable in email?" Before I share her fine idea, let me state that I have never included a smiley face in an email, and I probably never will....
In this month's Better Writing at Work newsletter, I wrote about the value of apologizing. In the lead article, "The Power of Saying 'I'm Sorry,'" I noted the power of apologizing to free us to move on and to free the other person of bad feelings. I also offered...
Yesterday I received a very thoughtful email from a stranger named Patrick. These are his opening paragraphs:With this email, I want to let you know that I appreciate your business writing blog so much. Regularly, I visit your blog to educate myself on writing appropriate English. Your site is...
I've been getting requests for tips on how to write an apology, and I am happy to oblige. For every piece I write--whether it's a report, a thank you, a proposal, a recommendation, a resume, a request, or an apology--I think about my reader's questions. These are the questions...
Email has become such a communication lifeline that it's hard to imagine not answering it promptly. When we are away from the office for even a day or two, we want people to receive a response from us. We shudder to imagine not sending a response for an entire...
Do you struggle with the first sentences of business letters? Review these examples. They will give you ideas on how to start your business letters and email messages. To respond to a letter of complaint:Thank you for writing to us about your experience in our copy center last week....
Today is a national holiday in the United States: Martin Luther King Jr. Day.  Dr. King was a peace activist and a passionate advocate for social justice and racial equality. He was born on January 15, 1929, and assassinated on April 4, 1968. The holiday in celebration of Dr....
Recent visitors to this blog have been searching for answers to post-holiday etiquette questions. Here are three good ones: Is it necessary to respond to Christmas greetings? How do I say thank you for a Christmas gift when I don't celebrate Christmas? How do I write a thank you for a business...