Recent visitors to this blog have been searching for answers to post-holiday etiquette questions. Here are three good ones: Is it necessary to respond to Christmas greetings? How do I say thank you for a Christmas gift when I don't celebrate Christmas? How do I write a thank you for a business...
You've probably experienced this awkward situation: a person makes a request to you in writing, and you have to say no--in writing. On the telephone or in person, you could respond earnestly, "I'm sorry! I wish I could!" or "Unfortunately, I have to say no." But it's a bit...
Writing a thank you is one of the easiest tasks in business writing. It's a short, happy message that makes both writer and reader feel great. Some recipients even post thank you notes on their bulletin boards and in scrap books, so the good feelings live on. To communicate...
Lately I've been thinking about courteous business writing. That topic always reminds me of a message I got from my friend and longtime colleague Cindy Clay, for whom I used to do a lot of writing. I had emailed a book review to Cindy, and she really didn't like...
I just got a quick 13-word email that made me smile and made my work life easier. The pleasing message was simply this: "I don't know--but I'll find out and get back to you ASAP." No, it's no subtle pun that amused me. It's that the writer, Ken Dehn, took the...
Today at a business lunch I heard a tale of bad manners in business writing. Here's the story: A job candidate, who had been searching for a position for quite a while, had four interviews with a prestigious Seattle firm. Naturally, he was getting excited. And he should be: his...