Lately I've been thinking about courteous business writing. That topic always reminds me of a message I got from my friend and longtime colleague Cindy Clay, for whom I used to do a lot of writing. I had emailed a book review to Cindy, and she really didn't like...
I just got a quick 13-word email that made me smile and made my work life easier. The pleasing message was simply this: "I don't know--but I'll find out and get back to you ASAP." No, it's no subtle pun that amused me. It's that the writer, Ken Dehn, took the...
Today at a business lunch I heard a tale of bad manners in business writing. Here's the story: A job candidate, who had been searching for a position for quite a while, had four interviews with a prestigious Seattle firm. Naturally, he was getting excited. And he should be: his...