Do you know how to say no? Are you comfortable writing a message that says no to someone's request? Or do you ignore requests hoping they will go away? Read this post to learn the easy way to say no--and why to say it.  Background: In the past year I...
On Saturday The New York Times ran a humorous column "I Hope You're Well," by Kerry Elson. In case you are unable to access The New York Times online, here are two opening exchanges from the piece: ********************* Hi, Robin, I hope you’re well. I can’t seem to find the attachment. Please re-send. All the best, Laura   Dear Laura, I...
Rob wrote:  I thought you might be a helpful sounding board from something I'm experiencing at work.  Recently, one of our female executive leaders has been using the word Ladies as a salutation in her emails that include men in the To and/or the Cc of the email.  I'm indifferent to people...
At job interviews it's easy to stumble over at least one question, especially if it's unexpected. Interview blunders can cause you to dread following up on your application. But don't lose heart! A thank-you note can remedy the situation.  When you feel that you have blown an interview question, address...
My daughter's friends in college are interviewing for internships and permanent positions. Days after their interviews some of them ask, "Should I have sent a thank-you?"  To them I say, Yes! And this blog post will help them--and you--write it.  The purpose of the all-important interview thank-you is to thank the...
In many parts of the world, December is a month of giving gifts. On the job, you can give simple gifts this month and every day of the year with very little effort and no cost. Like the smile that costs nothing and gives a lot, these five gifts...
When is the last time you sent a card or note to a business associate? If it's that long, read on for a nudge and some inspiration. The Case for Tangible MessagesThousands of unread messages fill my email inbox, and more drop in by the minute. My response: Delete. Delete....
Scenario: Imagine that you run a classy beachside hotel. Many of the hotel rooms have balconies that face the beach. Everyone walking from the beach toward the hotel can see the balconies.  When guests hang wet bathing suits, towels, and other items over the balcony railings, the view is tacky--not...
The other night I was traveling from Boston to my home, Seattle. When I arrived at my connection city, Denver, at 7:15 p.m. I received this text message: Your Flight ___ on August 6 from DEN now departs at 11:55 p.m. We're sorry for the delay. Please visit .  The website...
In my survey on business writing and relationships of 686 adults, 81 percent of respondents said that a thank-you note they received had a definite positive influence on their decision to do business with a company or an individual again.  In an informal survey of blog commenters last week, all...