I just received an excellent tip on how to avoid accidentally sending an email reply in Outlook. The tip is thanks to Darek, who attended Better Business Writing last week. Here is the tip: When you are writing an email reply, type some gibberish (nonsensical information) in the CC...
Today I led a seminar called Email Intelligence with 22 people at the Port of Seattle. Like many of us, Port employees and managers get lots of email on countless topics from all kinds of people both inside and outside their organization. About 70 percent of participants in the...
While teaching business writing in South Carolina this week, I learned two tips for better replies in email. With thanks to Mandi and Amy, here are their two good suggestions. 1. When you reply, do not introduce a new topic. Illustration: In Mandi's work, she often sends an email...
In a business writing class this week, a woman made an excellent suggestion in response to the question "Are smiley faces acceptable in email?" Before I share her fine idea, let me state that I have never included a smiley face in an email, and I probably never will....
Today I received good spell-checking advice in an email from Attorney Weston M. Binford, Jr., CPA. He pointed out that spell-check in Microsoft Word 2003 ignores any text with a number in it, therefore not catching an error like this: Retur4nsExperimenting, he realized:Apparently any numberinsertedmakes7itokIt turns out that spell-check...
I'm always thinking about ways to help people send email that's more effective. My latest idea is AAAAA email. A - Accurate subject line (not outdated, not too general) A - Action is requested near the beginning (not at the end) A - Accessible information (not buried in thick paragraphs) A...
We have all had the experience of someone misinterpreting our email. Perhaps we were sarcastic, and our reader viewed the message as serious. Maybe we thought we were being funny, and the other person read us as angry. This type of miscommunication happens often in email--perhaps more often than...
The other day I was talking with a man named Scott, who asked me whether I agreed with a tip he had picked up in a presentation on writing email. The presenter had said that one should never write to a group--only to individuals--because that is the only way...
Late last month the last telegram was sent--the very last telegram. For those of you who are too young to have experienced the telegram, it is was a quaint typed message sent by telegraph lines (through Morse code) and delivered to one's home by a human messenger. It existed...
Email has become such a communication lifeline that it's hard to imagine not answering it promptly. When we are away from the office for even a day or two, we want people to receive a response from us. We shudder to imagine not sending a response for an entire...