Yesterday I led a brown-bag lunch session, Email Intelligence, for a very intelligent group in Seattle. They came up with eight new rules of email etiquette to add to my standard list. Click here to download that list. The group offered these excellent suggestions: Create an automatic reply to...
Early this morning one of our clients returned our Friday phone call. She explained that she had been out of the office all day on Friday. While she was gone, she had received 70 email messages and 5 voice mail messages. Given her day away from the office, we...
Example 1: Five days ago I sent email to two clients letting them know about a training discount that would expire today. I got no response. Today our Client Services Manager phoned to remind them of the deadline. They both signed. Example 2: Several times over the past few months,...
A manager was working late last night, slogging through the last of her email, when she noticed a strange lamp on the bookshelf. She picked it up. Since the lamp was dusty, she rubbed it with a cloth she kept in her desk drawer. As normally happens when a...
If you're on the police force in Essex, England, get ready for tomorrow. It's your day to phone or meet in person. That's because the chief constable has banned emailing on Wednesdays. According to the online Telegraph, Chief Constable Roger Baker posted a notice on the police force's intranet...
A week ago I wrote about sobering research into the damage done to our IQ by reading email. Since then, a friend pointed out (in person, not by email) a post at Duct Tape Marketing. In it, writer Zane Safrit pointedly states, "Email's not the elephant in your office....
I was going to write about something else, when I got distracted by an article that was forwarded to me, "Emails 'Hurt IQ More Than Pot.'" And that's the whole point of the article: Constant interruptions in the form of email, phone calls, and text messages reduce our ability to...
I just got a quick 13-word email that made me smile and made my work life easier. The pleasing message was simply this: "I don't know--but I'll find out and get back to you ASAP." No, it's no subtle pun that amused me. It's that the writer, Ken Dehn, took the...
The other day I wrote about not blaming yourself if your email doesn't reach its intended reader: Feeling Ignored: Blame Email.  Rather than post to my blog, my husband Michael commented to me face to face. I think that's a good sign for our marriage. Michael reminded me that often...
If you have sent an important email message in the last 10 days and not gotten any response, this post is for you. I want you to know that: 1. Your web designer does care about you and your site, but— 2. Your friend is eager to have lunch and catch...