Last week I met with my friend Ira, who is a senior vice president of human resources. We talked about business writing and about the errors that fill email. Here's one of Ira's thoughts: We put our name on what we are proud of. Is that why people are comfortable...
Every week I get an email from someone that wasn't meant to be sent--at least not in its current state. The next message, sent seconds later, says "Oops! Please ignore my previous message." One way or another, the writer sent the email by mistake. It wasn't finished, reviewed for completeness,...
UPDATED IN DECEMBER 2016 Dear Reader:   Dear Reader,   Dear Ms. Reader: Dear Mr. and Mrs. Reader:   Hi Reader,   Reader, This post is all about the etiquette of salutations (greetings) for business letters and email. It's dedicated to the many who have visited this blog in search of tips on how to...
Can you imagine a company turning away interested and ready customers? According to a 2005 study published by Benchmark Portal, many companies do just that--by ignoring inquiries they receive by email. The study evaluated 147 small and medium-sized North American businesses in the retail, travel and hospitality, financial services, e-business,...
Yesterday I led a brown-bag lunch session, Email Intelligence, for a very intelligent group in Seattle. They came up with eight new rules of email etiquette to add to my standard list. Click here to download that list. The group offered these excellent suggestions: Create an automatic reply to...
Early this morning one of our clients returned our Friday phone call. She explained that she had been out of the office all day on Friday. While she was gone, she had received 70 email messages and 5 voice mail messages. Given her day away from the office, we...
Example 1: Five days ago I sent email to two clients letting them know about a training discount that would expire today. I got no response. Today our Client Services Manager phoned to remind them of the deadline. They both signed. Example 2: Several times over the past few months, I...
A manager was working late last night, slogging through the last of her email, when she noticed a strange lamp on the bookshelf. She picked it up. Since the lamp was dusty, she rubbed it with a cloth she kept in her desk drawer. As normally happens when a...
If you're on the police force in Essex, England, get ready for tomorrow. It's your day to phone or meet in person. That's because the chief constable has banned emailing on Wednesdays. According to the online Telegraph, Chief Constable Roger Baker posted a notice on the police force's intranet...
A week ago I wrote about sobering research into the damage done to our IQ by reading email. Since then, a friend pointed out (in person, not by email) a post at Duct Tape Marketing. In it, writer Zane Safrit pointedly states, "Email's not the elephant in your office....