Email Archives

Keeping Your Business Emails Short and To The Point

Communication over business email always has always had a few consistent requirements, like speed and brevity. With so many people forced to engage with one another via video conferencing, we get the privilege of seeing how many distractions are present in everyone’s lives as they try to perform… continue reading

Email

Ultimate Guide For Cold Emailing a Company

A cold email is an email you send someone, usually a marketing prospect, with whom you have no prior contact. It is akin to a cold phone call, except it is less obtrusive. It is also markedly different from spam emails, which are unsolicited emails sent… continue reading

Best Practices For Business Related Emails

Email marketing is a crucial part of any successful digital marketing campaign. After all, who doesn’t use email? Nowadays, it propels not just customer conversions but also retention. Not to mention it’s your direct route to your audience. But just because it’s easy to send an… continue reading

Do You Ignore Untitled Attachments? Think Again.

UPDATE: Yesterday I shared an example of a time that I did not open an untitled attachment when I should have. Since then several readers have commented strongly that one should NEVER open untitled attachments. I stand corrected. Please read the original post (it’s brief)—and… continue reading

Was She Too Concise? Or Am I Oversensitive?

I had an experience recently where an individual sent me an email reply with no message–just an attachment. I felt let down, disappointed that my gracious communication had prompted what appeared to be a hasty, minimal reply. I wonder: Am I overreacting? Please share your… continue reading

Email

Take Time to Save Time

Sometimes we bang out a message to get it done quickly. But if we take just another minute or two to make the message clearer before clicking Enter or Send, we save time for readers. That time savings often leads to getting a faster, better… continue reading

FAQ About Complimentary Closes

With business communication evolving into shorter, quicker messages, people wonder about long-standing formalities like complimentary closes (for example, Sincerely and Best wishes). Do we still use them? If so, which ones belong where? Here are answers to frequently asked questions about complimentary closes for letters,… continue reading

One Quick Way to Frustrate Customers and Friends

My husband is on a mailing list for information about upcoming stamp shows. This week he got an email announcement and saw his email address in a clump of at least a hundred others. All were there in a long list, a gold mine for… continue reading

Need to Say No in Writing? Here’s How–and Why

Do you know how to say no? Are you comfortable writing a message that says no to someone’s request? Or do you ignore requests hoping they will go away? Read this post to learn the easy way to say no–and why to say it. Background:… continue reading

“I Hope You’re Well” as an Email Opener

On Saturday The New York Times ran a humorous column “I Hope You’re Well,” by Kerry Elson. In case you are unable to access The New York Times online, here are two opening exchanges from the piece: ********************* Hi, Robin, I hope you’re well. I can’t seem to find… continue reading