If you are human, you face situations during your workday that require you to write under pressure. Maybe you have to respond to an angry employee's email. Maybe you seriously disagree with a coworker and need to put your reasons in writing. Or you may have to share constructive...
On the job, we strive to think big. We try to see the big picture and the long view. But thinking big can weaken our writing. This post explains how to avoid that problem. Yes, big ideas are important. Organizations thrive because of their vision and innovations. But readers need...
Guess which is the error:  Best Regards, OR  Best regards,  In email after email (including two this morning), I find people incorrectly capitalizing the complimentary close. The rule is to capitalize only the first word of the close. This rule applies wherever you use a complimentary close: emails, letters, notes, and even texts. These...
Sometimes people say things in email that would be better left unsaid. This list of 10 examples will alert you to statements that can weaken your messages and your business relationships. 1. “My manager told me to handle it this way, but I'm not sure he knows what he is talking...
Emails have their problems. They can suffer from old subject lines, too many topics, lack of focus, and bad punctuation. But one serious, time-wasting email problem has nothing to do with writing. That problem is reading. Actually it's poor reading--reading an email too fast or only partway before responding.  My friend Tina (not her real...
Are you haunted by too much email appearing nonstop, lurking in your inbox, and raising your anxiety level?  If you are like most people at work, you get too much unnecessary email. If you need to keep your email open, you probably have messages popping up constantly, stealing your concentration. Out of...
Do you know when to copy people on the emails you send? Or do you cc a bunch of people and hope to offend no one? This post will reduce your cc doubts.   Should you cc or not? To answer that question, remember that your purpose in including others...
With all the business messages we send and receive, communicating from our screens can eat up several hours in the workday. But sometimes we make it more difficult than it needs to be by overcommunicating or by requiring others to overcommunicate. Consider the questions below. (This article originally appeared in...
Forwarded emails can threaten professional relationships and reputations. And they often communicate the dangerous content where we don't readily see it--lower down the thread, in a previous screen. The three examples below will remind you to scroll and check content before clicking Send.  1.  I was searching for someone to...
Do you take too long revising emails, reports, and other communications? This post shares three ways to cut your rewrite time. They cover planning, writing, and adjusting your standards.  1. Make a simple plan and follow it. Diving in without a plan may give you a rush of accomplishment. But eventually...