Email Archives

Introducing Clients By Email

Your client wants to open up new relationships with new clients. You’re showing assertiveness, and you volunteer to take on the challenge. However, this is one task that can be quite cumbersome. The assignment feels similar to meeting a person for the first time –… continue reading

How To Apologize To a Colleague in an Email

Work and business relationships are complex, held together by mutual respect and professionalism. The stress of a job and focus on career advancement and salary puts a toll on even the best work relationships, and mistakes made can upset the harmony in the workplace. We… continue reading

Keeping Your Business Emails Short and To The Point

Communication over business email always has always had a few consistent requirements, like speed and brevity. With so many people forced to engage with one another via video conferencing, we get the privilege of seeing how many distractions are present in everyone’s lives as they try to perform… continue reading

Email

Ultimate Guide For Cold Emailing a Company

A cold email is an email you send someone, usually a marketing prospect, with whom you have no prior contact. It is akin to a cold phone call, except it is less obtrusive. It is also markedly different from spam emails, which are unsolicited emails sent… continue reading

Best Practices For Business Related Emails

Email marketing is a crucial part of any successful digital marketing campaign. After all, who doesn’t use email? Nowadays, it propels not just customer conversions but also retention. Not to mention it’s your direct route to your audience. But just because it’s easy to send an… continue reading

How Writing Is Like Taking Blood

On Friday I donated blood at a popup blood center. In the process I had to share information—about my sex partners, pregnancies, travel history, and illnesses. I had to repeatedly give my full name and birthdate. A personal exchange? Nope. It was completely impersonal. I… continue reading

Do Missing Pronouns Make You Cringe?

A reader named Kris sent this question: “I notice that people are no longer writing or speaking pronouns at the beginning of sentences. Is this acceptable now? I was taught that an implicit ‘You’ did not need to be written/spoken, but I’m noticing ‘I’ and… continue reading

Do You Ignore Untitled Attachments? Think Again.

UPDATE: Yesterday I shared an example of a time that I did not open an untitled attachment when I should have. Since then several readers have commented strongly that one should NEVER open untitled attachments. I stand corrected. Please read the original post (it’s brief)—and… continue reading

Was She Too Concise? Or Am I Oversensitive?

I had an experience recently where an individual sent me an email reply with no message–just an attachment. I felt let down, disappointed that my gracious communication had prompted what appeared to be a hasty, minimal reply. I wonder: Am I overreacting? Please share your… continue reading

Take Time to Save Time

Sometimes we bang out a message to get it done quickly. But if we take just another minute or two to make the message clearer before clicking Enter or Send, we save time for readers. That time savings often leads to getting a faster, better… continue reading