Yesterday someone visited this site with an interesting search. The words in the person's query were "linking mission statements with email etiquette."  Those words immediately got my attention. What do mission statements have to do with email? I think there's a strong link. The link may not be obvious...
Since my "With Best Wishes" post on January 21, someone wrote asking "Is it okay to end a professional letter with Best?" That's an interesting question. What do you think? So many questions have two answers--one involving our personal preferences and the other looking at what is standard in...
UPDATED IN DECEMBER 2016 Many people visit this site in search of answers to their etiquette questions. One popular query is "How do I end a letter?" Another is "Is Best regards acceptable?" It's the "complimentary close" or "complimentary closing" that business writers are wondering about, those phrases that come before...
UPDATED IN DECEMBER 2016 Dear Reader:   Dear Reader,   Dear Ms. Reader: Dear Mr. and Mrs. Reader:   Hi Reader,   Reader, This post is all about the etiquette of salutations (greetings) for business letters and email. It's dedicated to the many who have visited this blog in search of tips on how to...
In the United States, the hearings of Judge Samuel Alito for the position of Supreme Court Justice have brought up the subject of what to include in resumes and job applications. Unlike Judge Alito, most of us do not have our resumes combed through and then discussed on national...
Can you imagine a company turning away interested and ready customers? According to a 2005 study published by Benchmark Portal, many companies do just that--by ignoring inquiries they receive by email. The study evaluated 147 small and medium-sized North American businesses in the retail, travel and hospitality, financial services, e-business,...
Recent visitors to this blog have been searching for answers to post-holiday etiquette questions. Here are three good ones: Is it necessary to respond to Christmas greetings? How do I say thank you for a Christmas gift when I don't celebrate Christmas? How do I write a thank you for a business...
Update on December 27, 2011: For New Year's wishes, read this post. As the year ends, many people in business are emailing new year's greetings to clients, customers, patrons, volunteers, and employees. If you are at a loss for what to say or how to say it, consider these...
During the holiday season, many people write an annual holiday letter or Christmas letter that reviews the previous 12 months. One challenge is how to write it without sounding like a bragger. Another is to avoid merely listing job promotions, vacations, and our children's accomplishments. Although holiday letters are...
Yesterday I led a brown-bag lunch session, Email Intelligence, for a very intelligent group in Seattle. They came up with eight new rules of email etiquette to add to my standard list. Click here to download that list. The group offered these excellent suggestions: Create an automatic reply to...