General Communication Archives

Virtual Chat Business Etiquette With Clients

In today’s business world, using Zoom chat messaging has become the norm. Virtual connection in-person meeting saves time (a commodity that has become increasingly scarce) and money. The pandemic seemed to propel us even further in this direction with great speed. Some companies, such as Kumospace take… continue reading

Introducing Clients By Email

Your client wants to open up new relationships with new clients. You’re showing assertiveness, and you volunteer to take on the challenge. However, this is one task that can be quite cumbersome. The assignment feels similar to meeting a person for the first time –… continue reading

Keeping Your Business Emails Short and To The Point

Communication over business email always has always had a few consistent requirements, like speed and brevity. With so many people forced to engage with one another via video conferencing, we get the privilege of seeing how many distractions are present in everyone’s lives as they try to perform… continue reading

General Communication

Tips For Writing A Respectful Resignation Letter

It’s often tough quitting a job, with all of the tedious responsibilities that this frequently has to encompass. Usually, one of the foremost requirements for leaving your place of employment is writing and delivering your letter of resignation. This letter, generally considered to be essential… continue reading

How to Connect With Clients & Others at Thanksgiving

Time to act! Your Canadian clients and customers will celebrate Thanksgiving Day (Jour de l’Action de grâce) on Monday, October 14. Your U.S. contacts will do the same on Thursday, November 28. Be wise and thoughtful, and take this opportunity to remember them before the… continue reading

How to Write for Senior Executives

When you and I don’t work efficiently, we may waste time, money, supplies, and opportunities. But imagine the waste involved when the Chief Operating Officer (COO) and other executives at “C-level” work inefficiently. Beyond the cost of their time, executive inefficiency can rock an entire… continue reading

General Communication

An Awkward Request Phrased Beautifully

Scenario: Imagine that you run a classy beachside hotel. Many of the hotel rooms have balconies that face the beach. Everyone walking from the beach toward the hotel can see the balconies. When guests hang wet bathing suits, towels, and other items over the balcony… continue reading

What’s in a Name?

In Shakespeare’s play, Juliet professes her love for Romeo despite his rival house and name (Montague). “’Tis but thy name that is my enemy,” she declares. Do you, like Juliet, care about others but regard their names as your enemies? Do you change people’s names to… continue reading

General Communication

Thank You for Your Understanding

Last week I was working in Luxemburg and vacationing in London. A cross-cultural translation that made me smile appeared on a sign outside my Luxemburg hotel. The sign had to do with visitors needing to ring a bell to be let into the hotel after a certain time at night. The… continue reading

Communication Webinars I Recommend

Webinars have gotten a bad reputation. Too many dense, slow-moving slide decks presented by long-winded speakers have caused people to think of webinars as snoozers. Not only that–plenty of them ooze sales and marketing messages that make participants feel used. That’s why I am here to defend and… continue reading