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Global Communication

When you and I don’t work efficiently, we may waste time, money, supplies, and opportunities. But imagine the waste involved when the Chief Operating Officer (COO) and other executives at “C-level” work inefficiently. Beyond the cost of their time, executive inefficiency can rock an entire organization. Forgotten commitments, delayed decisions,...
My daughter enjoyed an attraction called Enchant Christmas, which is currently in Seattle. I thought I'd like to go too, so I checked out the website on my phone.   I was surprised that Enchant was also being offered in Arlington, a city just 47 miles north of Seattle. I scrolled...
Scenario: Imagine that you run a classy beachside hotel. Many of the hotel rooms have balconies that face the beach. Everyone walking from the beach toward the hotel can see the balconies.  When guests hang wet bathing suits, towels, and other items over the balcony railings, the view is tacky--not...
I got an email yesterday from the organizers of a literary festival I'm going to attend. It shared reminders about parking and registration. I knew where to park, but I needed to know where registration was. So I went directly to this paragraph: REGISTRATIONAttendees are required to check in at...
In Shakespeare’s play, Juliet professes her love for Romeo despite his rival house and name (Montague). “'Tis but thy name that is my enemy,” she declares. Do you, like Juliet, care about others but regard their names as your enemies? Do you change people's names to suit your needs? Or do...
Last week I was working in Luxemburg and vacationing in London. A cross-cultural translation that made me smile appeared on a sign outside my Luxemburg hotel. The sign had to do with visitors needing to ring a bell to be let into the hotel after a certain time at night. The final sentence on the...
Webinars have gotten a bad reputation. Too many dense, slow-moving slide decks presented by long-winded speakers have caused people to think of webinars as snoozers. Not only that--plenty of them ooze sales and marketing messages that make participants feel used. That’s why I am here to defend and tell you about a...
Because I appreciate having blog and newsletters readers around the world, I try to recognize words and expressions that do not translate well. Spot is one of those words. I have found it in a variety of pieces I have written, and it is time to clean up those...
I like to keep up with correct Canadian writing style and word usage. That may be because I live 110 miles--177 kilometres (Canadian spelling)--from the border, and I have clients in Vancouver and Calgary. Also, many Canadian readers check in here for advice and subscribe to my free monthly ezine, Better...
Readers have asked me to suggest opening sentences for emails that go to people around the world. The goal of these openers is to avoid coming across as blunt and impolite, especially in messages to people from cultures in which English is not the first language. It is wise for people...