In a professional discussion board I am a part of, there has been talk lately about coming up with topics for blogs. Some people are not posting to their business blogs as often as they want to, because they can't think of things to blog about. Here are some ideas that...
In a business writing class I taught recently, a participant shared a performance appraisal he had written about his work during the fourth quarter. He repeatedly included statements like "The deadline was met" instead of "I met the deadline," and "The results pleased the clients" instead of "My results pleased...
In the United States, Thanksgiving is less than a month away. And Hanukkah, Christmas, and Kwanzaa are not far behind. It's not too soon to be thinking about writing holiday greetings to customers, clients, employees, and others around the world. For a quick review of just about everything you need to...
My friend Sadie asked for help with a resume (also known as a curriculum vitae), and I was happy to oblige. Sadie's resume began with her name, email and street addresses, and phone numbers. So far, so good. Sadie's first heading was Objective, which read:Objective: A full-time sales or...
I received this message from Jen:As a service-oriented company, we send out birthday and anniversary cards to our clients and close business associates. The last thing we want is to be cookie-cutter, so can you please consider providing some tips to personalize these types of notes without the use...
The secret of successful instructions is to have an inexperienced user try to follow them before they are published. As the user follows each step, the wise writer watches for glitches, places where the instructions confuse or mislead the reader. Then the writer makes repairs and has yet another...
The usual request for volunteers begins like this:Volunteers Needed!It doesn't work. That's because it focuses on the writer's needs rather than the needs of the reading audience. I just received an excellent call for volunteers from the Cascadia Chapter of ASTD. Here is the subject:A Unique Leadership Opportunity Awaits...
My current monthly e-newsletter, Better Writing at Work, offers 21 tips for writing winning business proposals. Here are the first three, plus a bonus suggestion from a reader. If you like what you read, subscribe here. And if you already subscribe, thank you--see the bonus tip below. Tip 1:...
Update on December 27, 2011: For current new year's greetings, read this post. With the holiday season upon us and the end of 2007 approaching, I want to share some resources and templates for your holiday business writing. Here are past blog entries that people have found helpful: Sending Holiday...
Here's another example of good writing. I found this set of rules just inside the door of a conference room at the Seattle-Tacoma International Airport, where I was teaching Better Business Writing this week. Conference Room Rules If you use it, you are responsible to: Clean up after use, including...