I like the don'ts included on a package of gel "window clings," that is, window decorations, I have had on my office window during the holidays. The don'ts below are taken directly from the GelGems window clings package: Don't give GelGems to children under 4 -- they're a choking hazard. Don't expose...
If you want people to read your online or printed newsletter rather than deleting or discarding it, give them irresistible content. The current issue of Better Writing at Work, our free monthly e-newsletter, covers 13 types of content your audience will read and value: News they can use Practical tips...
In companies around the world, a season of festivities is about to begin. A calendar of special professional dinners and holiday parties will take place from now through the beginning of January. Many of those events will involve a toast. This is a time when people raise their drink glasses (with or...
UPDATED IN OCTOBER 2016 In the United States, Thanksgiving Day takes place on Thursday, November 24. If you have U.S. customers, clients, employees, colleagues, donors, members, consultants, or friends, Thanksgiving is a good time to remember them. The national holiday is celebrated by nearly all Americans. Why not thank your business...
I am working on business writing skills with a team that writes emails to sell their company's product. Here are the 12 essentials for sales emails I created for them. Would you add any essentials to this list? Grab the client in the subject line and opening sentence. Create a reason...
I have written a lot about writing condolences to people who have experienced a serious loss--deaths in the family and environmental tragedies.  But recently I caught part of a KUOW radio program The Conversation, which focused on Unemployment Etiquette. I realized that messages to those who have lost a job can be...
In a communications class this week, I worked with some managers and directors who recognized their many meetings were not as productive as they should be. Part of the problem was that their meetings did not have a stated purpose with specific outcomes. Sure, they knew they were getting together to...
The other day when I led the online course Meeting Notes Made Easy, an attendee I'll call Sheila asked how to avoid going into too much detail. Sheila worried that she usually writes a transcript, when what people need from meeting minutes are key points, decisions, and action items....
Last week I taught Meeting Notes Made Easy online. One attendee named Rhett said his biggest challenge in taking meeting minutes was facilitating the meeting and taking notes at the same time. To Rhett and everyone else I say, "Don't work so hard!" The meeting facilitator should not be the meeting note-taker....
Alexandra wrote to ask what to write in a follow-up email to people she meets at important meetings in Bucharest. At the meetings, she often talks to potential clients or partners for only a few minutes, and she would like to take those brief contacts to the next level. She...