How to Write ____

In companies around the world, a season of festivities is about to begin. A calendar of special professional dinners and holiday parties will take place from now through the beginning of January. Many of those events will involve a toast. This is a time when people raise… continue reading

I have written a lot about writing condolences to people who have experienced a serious loss–deaths in the family and environmental tragedies. But recently I caught part of a KUOW radio program The Conversation, which focused on Unemployment Etiquette. I realized that messages to those who have… continue reading

In a communications class this week, I worked with some managers and directors who recognized their many meetings were not as productive as they should be. Part of the problem was that their meetings did not have a stated purpose with specific outcomes. Sure, they knew… continue reading

The other day when I led the online course Meeting Notes Made Easy, an attendee I'll call Sheila asked how to avoid going into too much detail. Sheila worried that she usually writes a transcript, when what people need from meeting minutes are key points,… continue reading