My current monthly e-newsletter, Better Writing at Work, offers 21 tips for writing winning business proposals. Here are the first three, plus a bonus suggestion from a reader. If you like what you read, subscribe here. And if you already subscribe, thank you--see the bonus tip below. Tip 1:...
Update on December 27, 2011: For current new year's greetings, read this post. With the holiday season upon us and the end of 2007 approaching, I want to share some resources and templates for your holiday business writing. Here are past blog entries that people have found helpful: Sending Holiday...
Here's another example of good writing. I found this set of rules just inside the door of a conference room at the Seattle-Tacoma International Airport, where I was teaching Better Business Writing this week. Conference Room Rules If you use it, you are responsible to: Clean up after use, including...
With examples of weak writing everywhere, I wanted to share an example of an excellent letter I received from my doctor at Group Health Cooperative. I have included my comments in brackets. Dear Lynn, As your doctor, I want to make sure you have the information and tools you...
Over lunch today I was reading a booklet about "controlling email" when I came upon a weird set of suggestions for establishing a company email policy. It included these pointers: Expect employees to train themselves. . . . Forget your international associates. . . . Allow employees to dismiss the organization's...
Elizabeth, who works for a nonprofit agency, phoned the other day for help on a report. She was writing the report to explain how her program had used a financial grant to partner with another agency to provide services. Elizabeth was stumbling over we in the document. The pronoun...
If you write frequently asked questions (FAQ), check out these excellent resources from E-WRITE: Frequently Asked Questions Style GuideE-WRITE wrote this style guide for the Energy Information Administration of the U.S. Government. Even if you don't write FAQs, it is a good example of a style guide. Here are three...
Peter wrote recently to ask about the appropriate verb tenses to use in meeting minutes. Read these sentence pairs he asked about and decide which sentences sound better for meeting notes and minutes. A. John said the next meeting will be on October 1.B. John said the next meeting would...
The other day a client (I'll call him Joe) was talking with me about his letters to customers. He responds to customers' compliment and complaint letters about a high-end service Joe's company sells. Joe was worried because when he responded to customers, he was having a hard time keeping...
The other day I emailed John, a client, a description of a new seminar I am creating for him. He wrote back:Hi, Lynn, Thanks for your creativity. I like what you have created so far. May I suggest the following modification? After that question, he suggested a specific change in...