This week I had the luxury of staying at the Gaylord Texan Resort and Conference Center in Grapevine, Texas, where I led a workshop on business writing for a new client. The hotel is huge, grand, and luxurious. I called the front desk for the simple reason of scheduling...
Lately I have been invited by several professional groups to present to them on business writing. I have also traveled across the country to present to important people in large companies (we are all important: sales managers, engineers, customer service reps, etc.). For me, one of the challenges of...
Let's talk about what to focus on in proposals. Should the focus be on your products and services? Should it be on your reasonable fees? On your client satisfaction rates? On your expertise in the industry? On your uniqueness? The answer to all the questions above is NO. Your focus...
In a recent Better Business Writing class, a participant introduced himself as a "flamer." Although many people in writing classes have complained about flaming, no one had ever identified himself or herself as a person who flames. To have an actual flamer in class was an instructive experience for...
Yesterday both my husband and I were away from our home office all day. We were in Bremerton, Washington, at the spring conference of the West Sound Human Resources Management Association. We are rarely both out all day, and when we are, a pet sitter named Allison, founder of...
Yesterday I received a very thoughtful email from a stranger named Patrick. These are his opening paragraphs:With this email, I want to let you know that I appreciate your business writing blog so much. Regularly, I visit your blog to educate myself on writing appropriate English. Your site is...
A good speech or presentation starts out as a good piece of writing. Speakers who rouse us to action and thought do not just pour forth brilliant, well-spoken sentences. They write them first--or they have someone else write them. Sometimes when I have spoken briefly at a meeting of...
Every so often I hear the expression "lean and mean" applied to United States industries. This week I heard it again, in an ASTD webcast called "Closing the Skills Gap," which focused on the challenge of filling U.S. jobs that require certain skills. The expression was used by Stacy...
Today is a national holiday in the United States: Martin Luther King Jr. Day.  Dr. King was a peace activist and a passionate advocate for social justice and racial equality. He was born on January 15, 1929, and assassinated on April 4, 1968. The holiday in celebration of Dr....
Lately people have been visiting this site in search of "idiot's" advice. Yesterday someone was looking for "condolences for idiots." Earlier in the week there were searches for "proofreading for idiots" and "an idiot's guide to business writing and reports." I do write about condolences, proofreading, and business writing--but not...