When you have a choice, do you prefer being with people who are positive--or negative? When you read business letters, reports, email, and other documents, which tone--positive or negative--makes the message more enjoyable to read? Which inspires you? Unless you are a negative person (in which case you must keep...
Lately I've been thinking about courteous business writing. That topic always reminds me of a message I got from my friend and longtime colleague Cindy Clay, for whom I used to do a lot of writing. I had emailed a book review to Cindy, and she really didn't like...