Today is a national holiday in the United States: Martin Luther King Jr. Day.  Dr. King was a peace activist and a passionate advocate for social justice and racial equality. He was born on January 15, 1929, and assassinated on April 4, 1968. The holiday in celebration of Dr....
In the United States, the hearings of Judge Samuel Alito for the position of Supreme Court Justice have brought up the subject of what to include in resumes and job applications. Unlike Judge Alito, most of us do not have our resumes combed through and then discussed on national...
Can you imagine a company turning away interested and ready customers? According to a 2005 study published by Benchmark Portal, many companies do just that--by ignoring inquiries they receive by email. The study evaluated 147 small and medium-sized North American businesses in the retail, travel and hospitality, financial services, e-business,...
Are you looking for a quick way to improve your business communication in 2006? How about banishing a few stale words and phrases from your presentations and documents? Lake Superior State University, in Michigan (USA), publishes an annual Banished Word List.  Their list of words and phrases to avoid in...
Imagine that everything you wrote were translated into several foreign languages. How would you write differently? Would your sentences still be complex? Would you continue to use puns, cultural allusions, and slang? How about acronyms and abbreviations? For me, it's more than something I have imagined. I found out...
UPDATED IN FEBRUARY 2019 I spent Friday in Portland, Oregon, at the regional conference of the ATD (Association for Talent Development) Cascadia Chapter. My husband Michael and I spent time there talking with training professionals about business writing. And why should anyone care about training employees and managers in business writing?...
This week I led a business writing workshop with nine very smart business people. They do important analytic work for their company, which is the best in its class. Why, you might wonder, were sophisticated professionals in a business writing class? They were in class to get the answer to...
At the end of business writing classes, I usually ask participants whether they got what they came for. They typically talk about the value of the writing tools, strategies, practice, and other class content and how they are going to apply their learning back on the job. But last...
I just found excellent validation for spelling mistakes and typos. When I checked my blog statistics to see which search strings had brought people to this site, I noticed that someone visited tonight looking for a "solitication letter." How had that brought the searcher to me? After all, I...
Because today is the birthday of our fabulous desktop publisher, Debbie Esposito, I have been thinking happily of what Debbie has brought to our printed materials:     Class, professionalism, and visual appeal When I walk into a room to give a marketing presentation or a class, people often glance...