On Saturday I received a glowing email from Scott in Cincinnati, Ohio, USA, who offered several compliments on this blog. Among the detailed praise were words I loved reading: "well worth my time," "exceptionally well written," and "thank you for the considerable effort that you put forth in maintaining...
Yesterday someone visited this site with an interesting search. The words in the person's query were "linking mission statements with email etiquette."  Those words immediately got my attention. What do mission statements have to do with email? I think there's a strong link. The link may not be obvious...
UPDATED IN FEBRUARY 2019 I spent Friday in Portland, Oregon, at the regional conference of the ATD (Association for Talent Development) Cascadia Chapter. My husband Michael and I spent time there talking with training professionals about business writing. And why should anyone care about training employees and managers in business writing?...
This week I led a business writing workshop with nine very smart business people. They do important analytic work for their company, which is the best in its class. Why, you might wonder, were sophisticated professionals in a business writing class? They were in class to get the answer to...
In my business writing classes, I see a lot of very good work: beautifully written sentences, attractive formats, positive language, well-organized information, flawless punctuation. Nevertheless, when we sit together in small groups to discuss participants' drafts, the reaction of readers isn't always what writers had anticipated, when they hear...