In today’s world of constant emails and messaging, an occasional typo or error here and there is no big deal—except when it comes to business writing. Business writing is unique — it focuses on professionalism. These mistakes can make the difference between long-term client relationships and someone not taking...
When You Need to Update Your Business Card   Business cards are durable, versatile and long-lasting. However, they don't last forever. And there are times you need to make a change. Let's look at the most common reasons why you need to make a change to your business cards.   You're Ready to...
Last week I presented at the fall conference of the Commercial Food Equipment Service Association (CFESA), which took place at a lovely resort in Scottsdale, Arizona. I needed to wake up early to put finishing touches on my PowerPoint slides, so I called the hotel operator for a wake-up call...
Liz wrote the other day with an interesting question: "When writing a Facebook wall post, it isn't possible (as far as I know) to italicize or underline anything. So how does one properly punctuate titles of works of art/literature? Quotes can work fine for a single item, but the difficulty...
Include your name at the end of your text messages. That way, people who don't have you in their address book--and don't have your number memorized--will know it's you. Thanks to Melissa Thirloway for sharing this good tip. LynnSyntax Training
I was leading a business writing program yesterday, when someone asked me to cover instant messaging (IM). Of course, I said the principles we were discussing in class applied to all types of business writing. Yet IM at work is a unique form of communication--instant and fleeting like nothing else. What makes...
Two weeks ago I took my laptop and went away to an inn to work on a book I am writing. At the end of a long weekend, I was excited to have finished two more chapters totaling around 7,500 words. Ten days ago my laptop was stolen. Those 7,500...
Over the past 1.5 days, I taught a business writing course for internal auditors. Throughout the program the vice president of internal auditing participated wholeheartedly in every learning activity. He shared his knowledge, admitted his knowledge gaps, and communicated his hopes and expectations for his team's audit reports and other written pieces. That...
In a communications class this week, I worked with some managers and directors who recognized their many meetings were not as productive as they should be. Part of the problem was that their meetings did not have a stated purpose with specific outcomes. Sure, they knew they were getting together to...
In my business writing seminars, people frequently complain that they cannot get others to act. They would like others to turn in paperwork, complete surveys, respond with their lunch order off the catering menu, and take similar actions. These actions will make life easier for the people in my...