The other night I helped a young friend with her resume by phone and email. I have known "Alicia" for many years, so I know her story--her job and education history, her strengths, and her accomplishments. I know the essential Alicia. But her resume readers--potential employers--would know nothing about her...
We are traveling in beautiful Italy: Venice, Varenna, Milan, Cinque Terre, Florence, Assisi, and Rome. Although our offices are closed, you may register for classes and purchase Syntax Training materials. Our virtual assistant will be happy to send out class confirmations and products.  Ciao!  LynnSyntax Training
The other day was our English springer spaniel's 11th birthday. In the busyness of my life, I had not remembered it. But I received a wonderful email reminder from our veterinarian at Aurora Veterinary Hospital in Seattle, Washington. The subject line, "Happy Birthday to Hope!" surprised and delighted me--not...
A senior manager whom I will call Kate wrote to me asking for advice about the use of smiley faces in email. Kate's question had an unusual twist involving her boss: he wanted her to use smiley faces, but she was resisting. Kate told me she views smiley faces as silly and unprofessional, but...
I got an email this week from someone who is looking for an opportunity to become a business writing teacher. The individual happens to live just a two-minute walk from my house. She introduced herself briefly, attached a cover letter and resume, and signed her email this way: your unemployed...
In a Better Business Writing class I taught this week in Seattle, Dave raised an important question when we were talking about writing for your readers. He asked, "What if some of your readers will be perfectly happy with your message but others will be angry or resistant?" Dave...
For the past two days I have taught in Vancouver, British Columbia, where I stayed at the Pan Pacific Hotel. When I walked into my hotel room late on Sunday, I found an envelope with my name on it (handwritten I believe, although I do not remember for sure)...
Yesterday I picked up our local newspaper and read this sports headline: "Star Times All-Area Fall Prep Teams." I had no idea what it meant. Later I phoned home and asked my daughter to read the headline to me, so I could write about it here. After reading it to...
In the United States October is National Domestic Violence Awareness Month. That designation means that domestic violence is a subject of television programs, news reports, newsletters articles, discussions, and so on. The focus on domestic violence encouraged me to tell you about an excellent piece of writing, the Safety Plan Pocket...
The other day I led a business writing class for leaders in a world-class company. Because they were a supportive group, one of them admitted she often doesn't proofread her email. With the need to send out dozens of messages each day, how can a person take time to read through each...