Business Writing

Do Missing Pronouns Make You Cringe?

A reader named Kris sent this question: "I notice that people are no longer writing or speaking pronouns at the beginning of sentences. Is this acceptable now? I was taught that an implicit 'You' did not need to be written/spoken, but I’m noticing 'I' and 'We' not spoken or written."... Read more →

Do You Ignore Untitled Attachments? Think Again.

UPDATE: Yesterday I shared an example of a time that I did not open an untitled attachment when I should have. Since then several readers have commented strongly that one should NEVER open untitled attachments. I stand corrected. Please read the original post (it’s brief)—and their important comments. Here's the... Read more →

Was She Too Concise? Or Am I Oversensitive?

I had an experience recently where an individual sent me an email reply with no message--just an attachment. I felt let down, disappointed that my gracious communication had prompted what appeared to be a hasty, minimal reply. I wonder: Am I overreacting? Please share your opinion in the comments. Here's... Read more →

Take Time to Save Time

Sometimes we bang out a message to get it done quickly. But if we take just another minute or two to make the message clearer before clicking Enter or Send, we save time for readers. That time savings often leads to getting a faster, better response. Here is an example.... Read more →

FAQ About Complimentary Closes

With business communication evolving into shorter, quicker messages, people wonder about long-standing formalities like complimentary closes (for example, Sincerely and Best wishes). Do we still use them? If so, which ones belong where? Here are answers to frequently asked questions about complimentary closes for letters, notes, emails, and texts. Question:... Read more →

One Quick Way to Frustrate Customers and Friends

My husband is on a mailing list for information about upcoming stamp shows. This week he got an email announcement and saw his email address in a clump of at least a hundred others. All were there in a long list, a gold mine for people wanting to sell stamps.... Read more →

Need to Say No in Writing? Here's How--and Why

Do you know how to say no? Are you comfortable writing a message that says no to someone's request? Or do you ignore requests hoping they will go away? Read this post to learn the easy way to say no--and why to say it. Background: In the past year I... Read more →

"I Hope You're Well" as an Email Opener

On Saturday The New York Times ran a humorous column "I Hope You're Well," by Kerry Elson. In case you are unable to access The New York Times online, here are two opening exchanges from the piece: ********************* Hi, Robin, I hope you’re well. I can’t seem to find the... Read more →

Does "Ladies" Belong in a Salutation?

Rob wrote: I thought you might be a helpful sounding board from something I'm experiencing at work. Recently, one of our female executive leaders has been using the word Ladies as a salutation in her emails that include men in the To and/or the Cc of the email. I'm indifferent... Read more →

How to Write the Interview Thank-You Note

My daughter's friends in college are interviewing for internships and permanent positions. Days after their interviews some of them ask, "Should I have sent a thank-you?" To them I say, Yes! And this blog post will help them--and you--write it. The purpose of the all-important interview thank-you is to thank... Read more →