Share this page

« Make No Exceptions | Main | Empowered Email or "Tail" Covering? »

November 10, 2006

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341c02a553ef00d83537d6d353ef

Listed below are links to weblogs that reference Saying Thank You to Customers:

Comments

Rajiv

hi i need some thank you quotes to post in news paper and mobile sms. this is because my store's 2nd anniversary is on 5th sept 2009... Kindly send a perfect quote.

Lynn

Happy second anniversary! I am sorry I do not have a perfect quote for your customers.

kalyan

hi madam. i want to say thnx for the visited customers of my restaurant to visit again, can u help me madam plz, i am very very poor in communication skills.plz plz plz plz plz plz

Lynn Gaertner-Johnston

A simple message:

Thank you for dining at our restaurant. It has been a pleasure serving you.

We hope to serve you again soon!

Nancy Doerhoff

Several of our customers, we are a Public Library, brought us cookies, candy, popcorn, etc., in the days leading up to Christmas. Some of us think a thank you note is appropriate. Some of us think it is redundant since they were thanking us for the service we have given to them. What do you think?

Lynn Gaertner-Johnston

Hi, Nancy. Since your patrons gave you gifts, thank-you notes are required.

Thank-yous tell people you appreciate their thoughtfulness. Just 2-3 sentences are all you need to write to make everyone feel good.

How nice that your work is appreciated by the public!

Lynn


kathy

I need a great thank you for winning Reader's Choice awards for my boutique any ideas, my boutique is contemporary upscale. Not to sugary but honest.

Lynn Gaertner-Johnston

Congratulations, Kathy. Just write what you feel, and then call in a proofreader to check it for correctness.

If you need other examples, use the search string "Thank you" in the search box on this site.

Lynn

Verenice Millan

I need to send an email to the candidates that have applied for a job in my company which wishes them to have a good vacation. Please can you help me with a nice and elegant message?Thank you

Lynn Gaertner-Johnston

Verenice, use these examples as a starting point. Thank them for their interest in the position. Then say something like "We wish you a wonderful, relaxing vacation."

You will need to adjust the message depending on whether or not the candidates will be hired for the job.

Lynn

LORETTA POWERS- FUHS

I want to say Thank you to my customers at the Jewelry Store. I have just started and am building up my client list. How can I say Thank you and let them know to please come back to me- instead of someone else in the store.

Lynn Gaertner-Johnston

Hi, Loretta. Send them a thank-you message and tell them it was your pleasure helping them choose the right piece of jewelry. Include your business card.

You may add that you look forward to serving them again, with words like these:

"When you are looking for that perfect piece of jewelry, I look forward to serving you again."

Play with the words above to match your situation.

You probably realize that it is inappropriate to even hint at "instead of someone else in the store."

Provide memorable service, and hope that customers will return to you. Sometimes they will look for you, and at other times they will go to another salesperson. The same is true of your coworkers' customers.

Good luck in your new job. Treat everyone well, including your coworkers, and you are likely to be successful.

Lynn

Amar

I have a coaching classes. Whenever they enquire for admission in my class. I what send an sms for appreciating their visiting. Please suggest a good message.

Lynn Gaertner-Johnston

Amar, please review the ideas above and see what you come up with.

Good luck!

Lynn

Account Deleted

hello madam i am store mannager in garment store i wanted a short message to thanking customers and visit again..
pls help me out

Lynn Gaertner-Johnston

Brajhmt, below is a simple, brief message. If you think the word "patronage" is too fancy, you can replace it with "business."

Thank you for shopping in our store. We value your patronage.

Please visit us again soon.

joette Callarman

Hello
My husband and I have a painting and handyman business, we are sending a small gift to our customers (we rely on referals) to thank them and to remind them we are available. Do you have any suggestions for wording?
Thanks for your help. Jo

samidha verma

hi,'

Its our bank's foundation day on 1st october n we would like to express our gratitude to our clients...xan u suggest me the best way to do that

thanx
samidha

Lynn Gaertner-Johnston

Hi, Joette. I recommend that you adapt Version 1 above.

As a second paragraph, tell them you rely on referrals. Then mention that you would appreciate it if they would pass on your name to anyone who seeks a reliable handyman and painter.

Good luck!

Lynn

Lynn Gaertner-Johnston

Hello, Samidha Verma. I would adapt Versions 1 or 2 above. If you have missed your foundation day, don't worry. It is always the right time to thank customers.

Lynn

nayeli

hello my name is nayeli i just started a cleaning company a few months ago i already have some clients. but i have a miss about 3 and i want to send them a gift and say that please come back but i don't know how please any ideas and thanks to the others customer that i have

Lynn Gaertner-Johnston

Nayeli, write your message to your customers here, and I will respond to it.

Lynn

Ariel

Hi Ms. Lynn,

I love reading your blog.

Could you please suggest me how to write a thank you letter to my customers for their previous orders, in an elegant and friendly way? I'm doing Flower sale business. I would like to give them some details about our most popular flowers, special offers and sales items also.

Thank you very much.

Hai

Lynn Gaertner-Johnston

A thank-you message should be just that: a thank-you. Do not use a thank-you to give details about special offers and sales items. It will not be seen as sincere.

One of the first two examples above may be helpful to you.

Lynn

Ilzam

I run a company which sells timber coatings. I want to send a text message to customer who have been visited. I would like to have the following communicated in the text.

1. Thanking them for their valued time
2. Saying we would get in touch with them soon

I would like to have this said on a very personal level so that customers feel connected to the organization.

Ilzam

Further to the one posted before this i have another request.

I want to send a text message to customers who have experienced our products and services. This should communicate that in future if they do have any needs with regard to timber they could get in touch with us, also it should thank them for using the products as well.

Lynn Gaertner-Johnston

Ilzam, it sounds as though you know exactly what you want to say. Just write your messages. Then proofread them to be sure your tone and meaning come across as you intend.

But when you say "text message," do you mean by phone? That would be a very informal way to communicate with customers. When I receive a text message on my phone from vendors, it annoys me. I expect messages I get by phone to be must-know communications.

Good luck!

Lynn

Adrienne

We work in an aftermarket automotive parts distribution field. A few orders were not packed or delivered up to our normal standards and enraged our cusotmer. We had some chocolates sent to him.

His reply is as follows:

"Thank you......the chocolates are perfect.
I appreciate all of your efforts to make everything run smoothly. We have been able to build a business from scratch in about two years based on your outstanding customer service.
I have been more than pleased......actually surprised.... at the accuracy and speed."

I am unsure how to reply to his message. I have read some of your examples and hope this would be okay,

"Thank you for your kind email. Please accept our sincerest apologies for the recent mishaps. Hope you are enjoying the chocolates.
You and your confidence in us is truly valued. It has been a great pleasure in servicing you. Moreover, as our motto states, ‘Your Success is Our Future’; together we can continue to build your business to an even greater success.
We are always here for you.
Have a wonderful day."

Please let me know if this is too much.
Thank You. =)

Lynn Gaertner-Johnston

Hi, Adrienne. Your note is very good. Here are some suggestions to make it better:

1. Delete the second and third sentences. You have no need to apologize again (since you have done so already), and the letter is not about the chocolates, so leave them out.

2. "You and your confidence in us are truly valued." You need the plural verb "are" because you have a plural subject ("you" and "your confidence").

3. Change "servicing" to "serving." I wrote about this topic in an earlier blog post. You can find it by searching in the box above for "Served or Serviced."

With those three changes, you will have a stronger message. See how it looks on your page or screen. You may want to make additional changes.

I would love to see the note you wrote to apologize for the original problem. If you can share it with me, please do so.

Lynn

AAROHI

Hi ,I am a store manager..I would like to thank my customer for the valuable time they spent in our furniture store selecting the furniture and at the same time a performa of their selected items will be sent.Could you help me in writing this

Lynn Gaertner-Johnston

Aarohi, just write the message. You clearly know what you want to say. Just say it.

When you change ideas, change paragraphs. For example, the thank-you part is the first paragraph. The list of selected items is the second paragraph.

You can do it!

Lynn

sheridan

Hi I am wondering if you can help... I am wanting to write something in the public notices of our local paper as I have just sold my fashion Business of 13 years and I wish to thank all my past customers and I supose say good bye... I am quite stuck on how to phrase it. I would appreciate any help Sheridan

Lynn Gaertner-Johnston

Sheridan, here is a start. Perhaps you can shape these sentences into something that is right for your situation:

Thank you to all my customers of xx business over the past 13 years. I enjoyed serving you and meeting your fashion needs. I sold the business on xx date. Goodbye and thank you!

How does that sound?

Lynn

nabreen

hi...t want to warn our of the employee for his misbehaving and bad working..plz sugest me...also i want to write a letter to warn customer for payment wich is due...

Lynn Gaertner-Johnston

Hi, Nabreen. I am guessing that you normally write in a language other than English. If you need to write these in English, I would suggest you write them in your native language first and then have them translated into English.

Lynn

Karlei Newcomb

Hi Lynn, we sold a portion of our swimming pool route and need to send a transition letter to our customers. We have had some on service for almost 12 years and would like to thank them for being customers so long and also advising them of the new pool service company taking over. We personally know the individual who bought our route ... should we mention that also?

Lynn Gaertner-Johnston

Yes, it will reassure your customers if you mention that you know the person who will be serving them now. If you can say something positive about the new person, do so.

Lynn

mariam

hi,

i need a thank you sms to the clients coming to my service centre, also i want to mention i they have further complaints, never hesitate to contact us.

Lynn Gaertner-Johnston

Mariam, write a complete message to your clients here. I will respond to it.

Lynn

jamie.oschefski@gmail.com

Hi Lynn,

I work for a financial software company and I would like to send a note to my potential clients wishing them a happy thanksgiving.

Any suggestions?

Len

Hi, it has been a 6 months since im selling dresses, shoes, and accessories.. and now i want to send a thank you letter to my costumers. but i want it a formal way..best way..please help me

Thanks


Len

Lynn Gaertner-Johnston

Hello, Jamie. Since Thanksgiving was yesterday, I recommend that you send a holiday message. Read my post "Everything About Holiday Greetings" for ideas. Just copy the title (without quotation marks) into the search box at top right, and you will find it.

Lynn

Lynn Gaertner-Johnston

Hi, Len. Use the examples above as models. But since Thanksgiving is now past, delete the words about Thanksgiving.

Good luck!

Lynn

Brad Rodgers

Hi Lynn, I'm pleased to have found this thread and appreciate all of your great replies to everyones questions and hope you can help me with my question. I'm a remodeling contractor and was entertaining the idea of sending a holiday fruit box and thank you note to customers that have used my services this year. But I also want to send a thank you note to the several clients who I just gave bids to on their project but I was not awarded the project for whatever the clients reasons were. The question I have is would this be appropriate and what should I say in it?

Lynn Gaertner-Johnston

Hi, Brad. Yes, certainly--it would be appropriate to send a thank-you to clients who did not award the project to you. It will remind them how classy you are.

I assume you want to thank them for considering your services, ask them to think of you for future projects, and wish them a happy holiday season or new year.

Lynn

samah

Hi Lynn,

Could you please help to write a letter to thank my customers for being with us in my company and also to give them an award to explain what is that award.

Thank you,
Samah

Lynn Gaertner-Johnston

Hello, Samah. If you write the letter and post it here, I will try to give you suggestions.

Lynn

lee

Dear madam,
I have a nails salon.
could you pls help me to write the note to say thank you for their business all year, and loyal, and want to see them again.

Lynn Gaertner-Johnston

Lee, Examples 1 and 2 above should work fine for your needs. Just leave out the part about Thanksgiving, and add "Happy New Year!"

Lynn

yumi lee

hi,my name yumi lee. i'm owner of beauty shop. want to send to customer thank you card.pls help me

Lynn Gaertner-Johnston

Hello, Yumi Lee. You need to think about what you want to say and to whom. What are you thanking the person for? Is the thank-you to a regular customer or one who came in for the first time?

Here is a general message. I have used "We," which refers to more than one person. If you are the only worker in the shop, you will need to change it.


**************

Dear ______ [fill in the name],

We are delighted that you visited our shop. Thank you for trusting us with your beauty.

We look forward to seeing you again soon.
**************

Stacy Hennessey

Hello Lynn, I work for a salon supply company and I want to thank customers for sending me referrals. Basically they get a reward for any customer that places an order with me and so does the referral. I want to say thank you to them and let them know that I am applying a credit to the account as a reward. I am horrible writer. Can you help me?

Lynn Gaertner-Johnston

Hi, Stacy. Write a draft, post it here, and I will comment on it. You know what you want to write, so write it!

Lynn

Nipun

Hi
I just need to write a thanking note to our customers. We won a award. For that only i need to write a thanking note. 3 or 4 sentences will be grate.
Please help me on this.

Lynn Gaertner-Johnston

Nipun, congratulations on your award. If you write a thank-you and post it here, I will commment on it.

Lynn

Laura

We own an automotive service center in a small town. I would like to include a small bag of candy with a business card attatched to it with a thank you on the back. Wanted something a little different. Something along the lines of "You are a valued customer & we appreciate you coming in!" Any ideas?

Lynn Gaertner-Johnston

Laura, your sentence is fine. What an interesting thank-you!

Lynn

phan thi thanh huyen

Hi,

I want to write an email to thank all my customer for your support. And i want to inform them for a summer promotion. How should i write. help me, plz.

Lynn Gaertner-Johnston

Write the message. Then post it here.

Lynn

YaYee

Dear Lynn,
I need to write a thanking letter to our customers for stay with hotel. Would you please to suggest me how to write a thank you letter to my customers

"Dear Our Valued Guest,

Greeting from Kensington English Garden Resort Khaoyai.

We would like to take this pleasant opportunity for thank you that your recent visit to Kensington English Garden Resort Khaoyai. It was truly a pleasure to serve you. "

Thank you very much.

YaYee

Lynn Gaertner-Johnston

Hello, YaYee. Please see my suggestions and changes below.

Dear Valued Guest,[It is better if you use the guest's name, as in Dear Mr. Yee.]

Greeting from Kensington English Garden Resort Khaoyai.

We would like to take this pleasant ["pleasant" is not usually used before "opportunity," but it is not wrong] opportunity to thank you for your recent visit to our resort. It was truly a pleasure to serve you.

Lynn

Ally

Hello Lynn,

I would like to write a sales pitch for laptops (in letter form) but I'm not too sure how do I start the first paragraph (my lecturer suggested me to thank recipient for past support and state purpose of letter). Please help me on this, thanks!!!

Lynn Gaertner-Johnston

Hi, Ally. It sounds as though you are working on a school assignment, and your lecturer has told you what he or she recommends. Since your lecturer is your reader, follow that advice.

Good luck!

Lynn

NG

Hello Lynn,

I am in Insurance business in India. I want to say thank you for business to my client. How can i say please suggest me.

Lynn Gaertner-Johnston

Hello, NG. Try a variation of example 1 above.

Good luck!

Lynn

Sally

Good day to you (Lynn),

i need a composition for thank you to our valued customers .

business type is replace windscreen specialist .

hopefully receive your helpful reply

Sally

Dear Valued Customers,

Greeting from Dolwa windscreen specialist .

We would like to take this pleasant opportunity to thank you for your recent visit to our web-site , our workshop. It was truly a pleasure to serve you.

Lynn Gaertner-Johnston

Hello, Sally. Here are three suggestions for your message:

1. If the person is really a customer, you must know his or her name. Use the name in the greeting. If you do not know the person's name, use "Customer" rather than "Customers." You are writing to one person--not a group.

2. "Greeting" should be "Greetings."

3. If you are thanking the customer for visiting your workshop, do not mention your website.

Good luck with your business.

Lynn

hirekhan

Hello Madam
i want to thank my buisness customer for giving me good business in past 2 months.
previsously we were not getting any biz form this customer.


Lynn Gaertner-Johnston

Hello, Hirekhan. Unfortunately, I do not have time to write more thank-you messages here. That is why I am going to end the comments on this blog post.

I wish you success in your business.

Lynn

The comments to this entry are closed.

Google
Business Writing with Heart - How to Build Great Work Relationships One Message at a Time
Assistant Edge
Error Quests
Take your writing from acceptable to excellent.