Every once in a while I find a communication habit I would really like other people to break. Here’s one: the use of the former and the latter. Every time I hear or read “the former . . . the latter” I have to rethink… continue reading
Yesterday I received a very thoughtful email from a stranger named Patrick. These are his opening paragraphs: With this email, I want to let you know that I appreciate your business writing blog so much. Regularly, I visit your blog to educate myself on writing… continue reading
This week in a Better Business Writing class, an attendee named Carmen told me how important it was to her to avoid splitting an infinitive. Why? Because an excellent teacher had drilled into Carmen’s head that an infinitive should not be split! Because of Carmen’s… continue reading
One of the most common questions in any of our classes is this: When is the phrase follow up hyphenated? One of the reasons this punctuation question is so commonly asked is that many dictionaries are no help at all. They simply list both versions:… continue reading
This morning I received an email from a friend who knows a lot about grammar and punctuation. I was surprised that her message included the phrase “a MS word specialist.” It should have been “an MS word specialist” because “MS” is pronounced “em ess.” Words… continue reading
“I would feel bad if I treated you badly.” That’s an illustration of the correct use of the words bad and badly. Bad/badly is a grammar point that trips up many of us. Even people who are very careful about their speech and writing are… continue reading
I’ve been getting requests for tips on how to write an apology, and I am happy to oblige. Interestingly enough, the leading inquiry was how to apologize for missing a meeting. For every piece I write–whether it’s a report, a thank you, a proposal, a… continue reading
Let’s take a look at commas with names and salutations, as we’ve been receiving various questions on the topic from our readers. Are There Commas After Greetings? Question: Do I have to use a comma with a person’s name when I say “Hi” or “Hello”?… continue reading
Many people visit this site in search of answers to their etiquette questions. One popular query is “How do I end a letter?” Another is “Is ‘best regards’ acceptable?” The Complimentary Close It’s the “complimentary close” or “complimentary closing” that business writers are wondering… continue reading
This post is all about the etiquette of salutations (greetings). We discuss both business letter salutation and email salutation. It’s dedicated to the many who have visited this blog in search of tips on how to begin a letter. Rules for Business Letters The standard… continue reading