Sometimes we bang out a message to get it done quickly. But if we take just another minute or two to make the message clearer before clicking Enter or Send, we save time for readers. That time savings often leads to getting a faster, better response. Here is an...
With business communication evolving into shorter, quicker messages, people wonder about long-standing formalities like complimentary closes (for example, Sincerely and Best wishes). Do we still use them? If so, which ones belong where? Here are answers to frequently asked questions about complimentary closes for letters, notes, emails, and texts.    Question:...
My husband is on a mailing list for information about upcoming stamp shows. This week he got an email announcement and saw his email address in a clump of at least a hundred others. All were there in a long list, a gold mine for people wanting to sell...
Do you know how to say no? Are you comfortable writing a message that says no to someone's request? Or do you ignore requests hoping they will go away? Read this post to learn the easy way to say no--and why to say it.  Background: In the past year I...
On Saturday The New York Times ran a humorous column "I Hope You're Well," by Kerry Elson. In case you are unable to access The New York Times online, here are two opening exchanges from the piece: ********************* Hi, Robin, I hope you’re well. I can’t seem to find the attachment. Please re-send. All the best, Laura   Dear Laura, I...
Rob wrote:  I thought you might be a helpful sounding board from something I'm experiencing at work.  Recently, one of our female executive leaders has been using the word Ladies as a salutation in her emails that include men in the To and/or the Cc of the email.  I'm indifferent to people...
My daughter's friends in college are interviewing for internships and permanent positions. Days after their interviews some of them ask, "Should I have sent a thank-you?"  To them I say, Yes! And this blog post will help them--and you--write it.  The purpose of the all-important interview thank-you is to thank the...
I want the best in dentistry--not business writing--from my dentist. But I'm still disappointed when I receive a pointless, error-filled email like the one below. In it, I have changed the name of the dental practice to "Your Favorite Dentist." Otherwise, it's identical to the email I received. What do...
A reader named Deborah shared a short email she recently received: Dear Sirs,pls let me have by return the supp docs about yr a.m. invoice because we cannot find our shpm.Thks and rgds How would you feel if you received this message? Would you care that it's riddled with errors?  Let's count...
I just received an "Oops!" email from our beloved, prestigious public television station. When I read the subject line, "Oops! Correction for Rick Steves Preview Screening and Q+A!" I instantly knew what the oops must be: a date error.  Indeed, the email opened "Apologies, there was a date typo in...